Approved by Order No. V 2017/(1.7-260603)-02-238 of the Chairman of the Board of the Bank of Lithuania of 22 December 2017 (wording of Order No. 2025/02-103 of the Chairman of the Board of the Bank of Lithuania of 5 August 2025).

 

REGULATIONS FOR THE OPERATION OF THE ELECTRONIC SHOP OF LIETUVOS BANKAS 

 

CHAPTER I

GENERAL PROVISIONS

 

1. The Regulations for the Operation of the Electronic Shop of Lietuvos bankas (hereinafter, the Regulations) regulate the procedure for the sale of numismatic items issued by Lietuvos bankas (hereinafter, numismatic items) and other items (hereinafter jointly – items) via the electronic shop of Lietuvos bankas (registered office address: Gedimino pr. 6 Vilnius, Vilnius; legal entity number 188607684; toll-free information line: +370 800 50 500; e-Box of the National Information System for Delivery of Electronic Messages and Electronic Documents to Natural and Legal Persons, Using Post Infrastructure (hereinafter, eDelivery e-Box): 188607684; email: [email protected]) at www.monetos.lb.lt (hereinafter ‒ the e-shop), as well as the mutual rights, obligations, and responsibilities of Lietuvos bankas and the buyer.

2. The following terms are used in the Regulations:

2.1. Close family members means a spouse, registered partner, parents, siblings, children and their spouses, and children’s cohabitants;

2.2. External customer verification system means an external information system that monitors and verifies customer data against lists of politically exposed persons, international sanctions, and other similar lists;

2.3. Suspicious monetary transaction means a monetary transaction involving assets that are suspected to be directly or indirectly obtained from, or through participation in, criminal activity and/or suspected to be related to terrorist financing. Suspicious monetary transactions are identified on the basis of the List of Criteria for the Identification of Potential Money Laundering and Suspicious Monetary Operations or Transactions, approved by Order No V-240 of the Director of the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania of 5 December 2014 on the approval of the list of criteria for the identification of potential money laundering and suspicious monetary operations or transactions;

2.4. Customer Register means an information system that collects data on customers, their document submissions and requests, the provision of cash services, and completed monetary transactions;

2.5. Beneficial owner means a natural person who is the owner of or controls the customer (legal person or foreign company), and/or a natural person on whose behalf a transaction or activity is conducted. The beneficial owner is considered to be:

2.5.1. with regard to a legal person, the natural person who owns or manages the legal person through direct or indirect ownership of a sufficient percentage of the shares or voting rights in that legal person, including through bearer shareholdings, or through control via other means, other than public limited liability companies or collective investment undertakings whose securities are traded on regulated markets that are subject to disclosure requirements consistent with European Union legislation or subject to equivalent international standards. A shareholding of 25% plus one share or an ownership interest of more than 25% in the customer held by a natural person shall be an indication of direct ownership. A shareholding of 25% plus one share or an ownership interest of more than 25% in the customer held by an undertaking, which is under the control of a natural person(s), or by multiple undertakings, which are under the control of the same natural person(s), shall be an indication of indirect ownership;

2.5.2. with regard to a legal person, if no person under paragraph 2.10.1 of the Regulations is identified or if there is any doubt that the person identified is the beneficial owner, the natural person who holds the position of senior managing official in the legal person who has been identified;

2.6. Politically exposed person means a natural person who is or who has been entrusted with prominent public functions, as well as close family members or close associates of such a person;

2.7. Commemorative euro coins with the Lithuanian national side means commemorative euro coins with the Lithuanian national side, as defined in Council Regulation (EU) No 729/2014 of 24 June 2014 on denominations and technical specifications of euro coins intended for circulation, except for commemorative euro coins which are numismatic items of Lietuvos bankas in accordance with the Regulations for the Sale of Numismatic Items of Lietuvos bankas approved by Resolution No 03-290 of the Board of Lietuvos bankas of 27 November 2014 on the approval of the regulations for the sale of numismatic items of Lietuvos bankas (hereinafter, the Regulations for the Sale of Numismatic Items).

2.8. Other terms used in these Regulations shall have the meanings assigned to them in the Regulations for the Sale of Numismatic Items.

3. The data of a buyer purchasing commemorative euro coins with the Lithuanian national side other than numismatic items under the Regulations for the Sale of Numismatic Items shall be automatically transferred to the Cash Office Customer Register of Lietuvos bankas and processed in accordance with the procedure laid down in the Regulations of the Cash Office Customer Register of Lietuvos bankas, approved by Order No 2025/02-101 of the Chair of the Board of Lietuvos bankas of 14 July 2025 on the approval of the regulations of the cash office customer register of Lietuvos bankas.

4. Lietuvos bankas shall reserve the right to amend the Regulations at any time. When purchasing from the e-shop, the version of the Regulations valid at the time of placing an order shall apply. Lietuvos bankas shall not assume any risk and shall be unconditionally exempted from liability due to the buyer’s failure to get acquainted with the Regulations despite having been provided the possibility to do so.

5. The following persons shall have the right to purchase from the e-shop:

5.1. legally capable natural persons, i.e. adults (18 and older) whose legal capacity has not been restricted by judicial procedure;

5.2. minors aged 14–18, only with consent from their parents or guardians, except where they dispose of their income on a self-dependent basis;

5.3. legal persons acting through authorised representatives.

6. Taking into account the technical capabilities of the e-shop, Lietuvos bankas shall have the right to limit the number of buyers.

7. Lietuvos bankas shall have the right to restrict the right of the buyer to purchase from the e-shop without advance notice where the requirements of the Regulations are not being observed or the buyer is trying to undermine the stability and/or security of the e-shop, or takes actions related to purchases via the electronic shop that are contrary to fair and good economic practice, where such actions may adversely affect the competitive position of another economic entity, including Lietuvos bankas.

8. To prevent money laundering and terrorist financing, Lietuvos bankas shall conduct an additional verification of all buyers who purchase numismatic items worth EUR 10,000 or more in a single day (regardless of whether the monetary transaction is carried out in a single transaction or in several related transactions).

9. In the case of any doubt that the buyer is performing or intends to perform a suspicious monetary transaction, Lietuvos bankas may, at any time, suspend the buyer’s ability to buy from the e-shop and conduct an additional verification, as well as request that the buyer submit the documents necessary to determine the source of the assets and funds related to the purchase. Lietuvos bankas shall notify the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania (FCIS) of the suspended monetary transaction no later than within three (3) business hours from the moment of suspension. In conducting the additional verification, Lietuvos bankas shall:

9.1. provide the buyer with the questionnaire form to be completed for a natural or legal person (Annexes 3 and 4 to the Regulations);

9.2. request that the buyer present an identity document (the original shall be presented at the cash offices of Lietuvos bankas) and shall keep the copies of the documents confirming the buyer’s identity. The buyer shall present an identity document (a passport of a citizen of the Republic of Lithuania, an identity card, or a driving licence issued in an European Economic Area (EEA) country that complies with the requirements set forth in Annex I to Directive 2006/126/EC of the European Parliament and of the Council of 20 December 2006 on driving licences, or a residence permit in the Republic of Lithuania containing the natural person’s name and surname, personal identification number (date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes), number and validity period of the residence permit in the Republic of Lithuania, place and date of issue (applicable to foreigners), a photograph, a signature (unless the signature is not required in the identity document), nationality (unless the nationality is not required in the identity document), if the person is stateless, the country that issued the identity document;

9.3. request that the buyer submit the documents necessary to determine the source of the assets and funds related to the purchase (e.g. information about their workplace, salary, completed transactions, sale and purchase agreements, service agreements, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the purchase, financial statements, income tax returns or property declarations, etc.);

9.4. verify publicly available information that may confirm or refute the source of the buyer’s assets and funds related to the purchase (e.g. information about the sale of assets, remuneration received while performing prominent public functions, etc.);

9.5. identify the beneficial owner(s) of the buyer as a legal person registered in the Republic of Lithuania. The identity of the beneficial owner(s) shall be established by obtaining data directly from the Information System of Beneficial Owners of Legal Entities (JANGIS) managed by the State Enterprise Centre of Registers, and if there is no data about the buyer’s beneficial owners in JANGIS, the buyer shall be notified of this and offered to submit information about their beneficial owners to the JANGIS administrator. In exceptional cases (in the event of long-term system disruptions, inability to verify information in public sources, etc.), information about the buyer’s beneficial owners shall be collected by providing the buyer as a legal person with a Questionnaire for a Beneficial Owner (Annex 5 to the Regulations). Data on buyers who are legal entities may also be obtained and/or verified directly by Lietuvos bankas and in other information systems and/or registers of the Republic of Lithuania and/or other European Union Member States (e.g. the Register of Legal Entities, the Information System of Participants in Legal Entities, the Information System of Beneficial Owners of Legal Entities, etc.). If the documents, data, and information necessary to establish the identity of the buyer as a legal person and their beneficial owners are obtained from the information systems and/or registers other than those of the Republic of Lithuania and/or other European Union Member States, this data must be confirmed by the buyer’s signature;

9.6. where necessary, the buyer’s data may be subject to additional verification regarding the status of a politically exposed person and compliance with international sanctions requirements;

9.7. the data and documents collected during the additional verification of the buyer shall be forwarded by the Cash Department employee responsible for anti-money laundering to the anti-money laundering officers of the Compliance and Risk Management Division for evaluation; information regarding the additional verification shall be recorded in the designated log of the Cash Department of Lietuvos bankas or in the log of suspicious monetary transactions and customers with whom relations have been terminated kept at the Customer Register;

9.8. if the buyer fails to provide the requested information or documents, Lietuvos bankas shall have the right to refuse to execute the transaction or to restrict the buyer’s ability to make purchases in the e-shop.

10. A suspended suspicious monetary transaction shall be resumed if, within ten (10) business days of the notification of such a monetary transaction to FCIS, no instruction to impose temporary restrictions on ownership rights is given in accordance with the Code of Criminal Procedure of the Republic of Lithuania.

11. If a suspicious monetary transaction was not suspended due to the manner in which it was carried out or other circumstances and was completed, Lietuvos bankas shall, within one (1) business day of becoming aware or suspicious, report to FCIS if Lietuvos bankas knows or suspects that assets of any value are, either directly or indirectly, derived from a criminal activity or from involvement in it, or if Lietuvos bankas knows or suspects that such assets are used for terrorist financing.

12. Information presented on the e-shop shall be available in the Lithuanian and English languages.

 

CHAPTER II

START OF SALE AND NUMBER OF ITEMS FOR PURCHASE

 

13. The start of the pre-sale of numismatic items shall be five (5) business days before the date of their release into circulation from 8:00 Lithuanian time. Between the start of the pre-sale of numismatic items and the third business day of their release into circulation at 8:00 Lithuanian time, the number of numismatic items that a single buyer is allowed to purchase from the e-shop shall be limited.

14. Between the start of the pre-sale of numismatic items on the e-shop and the second working day of their release into circulation at 8:00 Lithuanian time, one buyer shall be allowed to purchase identical numismatic items in the following amounts:

14.1. collector euro coins struck from precious metals – no more than one piece of each;

14.2. collector euro coins struck from non-precious metals – no more than 5 pieces of each;

14.3. sets of collector euro coins – no more than 2 pieces of each;

14.4. commemorative euro coins with the Lithuanian national side in a numismatic package – no more than 2 pieces of each;

14.5. sets of circulation euro coins with the Lithuanian national side in a numismatic package – no more than 2 pieces of each.

15. From 8:00 on the second business day after the release of the numismatic item into circulation until 8:00 Lithuanian time on the third business day, one buyer may purchase the following number of identical numismatic items:

15.1. collector euro coins struck from precious metals – no more than 50 pieces of each;

15.2. collector euro coins struck from non-precious metals – no more than 100 pieces of each;

15.3. sets of collector euro coins – no more than 50 pieces of each;

15.4. commemorative euro coins with the Lithuanian national side in a numismatic package – no more than 50 pieces of each;

15.5. sets of circulation euro coins with the Lithuanian national side in a numismatic package – no more than 50 pieces of each.

16. Upon the expiry of the period specified in paragraphs 14 and 15 of the Regulations, the quantity of numismatic items sold in the e-shop, as specified in paragraphs 14 and 15 of the Regulations, shall not be limited, but Lietuvos bankas may determine the maximum number of such numismatic items that may be purchased by a buyer in the e-shop in a single transaction.

17. Commemorative euro coins with the Lithuanian national side shall only be sold in rolls in the e-shop. The start of the pre-sale of commemorative euro coins with the Lithuanian national side to be issued on the e-shop shall be five (5) business days before the date of their release into circulation from 8:00 Lithuanian time. A single buyer shall be allowed to purchase commemorative euro coins with the Lithuanian national side in the following amounts:

17.1. no more than 5 rolls of identical coins from the start of their pre-sale at 8:00 Lithuanian time in the e-shop to the second business day of their release into circulation at 8:00 Lithuanian time;

17.2. no more than 5 rolls of identical coins or between 2.5% and 5% of the total mintage of identical coins once per day (calculating from the last purchase) from the second business day of their release into circulation at 8:00 Lithuanian time.

18. Litas banknotes not recognised as legal tender before 31 December 2014, their sets, as well as litas and litas cent coins (collector (commemorative) coins and their sets, collector (commemorative) circulation coins in a numismatic package and their sets) recognised as legal tender before 31 December 2014 and other items not specified in paragraph 14 and 15 of the Regulations can be purchased from the start of their sale in the e-shop with no limitations.

 

CHAPTER III

LOGGING INTO THE E-SHOP

 

19. Nationals of the Republic of Lithuania and legal persons established in the Republic of Lithuania shall log into the e-shop only via the E-Government Gateway administrative and public e-services portal. When logging into the e-shop to make a first purchase, one must provide the following information:

19.1. residence address, contact phone number, and email address of the natural person;

19.2. legal entity number, VAT number, registered office address, contact phone number, and email address of the legal entity.

20. Foreign nationals and stateless persons, as well as legal persons established in foreign countries, shall register directly in the e-shop. When registering in the e-shop for the first time, they shall provide the following information:

20.1. name and surname, residence address, contact phone number, and email address of the natural person;

20.2. name of the legal person, name and surname of the manager or other authorised natural person, code, VAT number, registered office address, contact phone number, and email address.

21. During registration in the e-shop, the service provider selected by Lietuvos bankas shall identify the registering buyer (foreign national or stateless person) by verifying that the personal data provided by the buyer matches the personal data indicated in their identity documents.

22. For the purpose of the actions specified in paragraph 21 of the Regulations, Lietuvos bankas shall provide its selected service provider with the name and surname of the registering buyer (foreign national or stateless person) and the buyer shall provide the service provider selected by Lietuvos bankas with a valid identity document or a driving license issued in a state of the European Economic Area that complies with the requirements set out in Annex I to Directive 2006/126/EC of the European Parliament and of the Council of 20 December 2006 on driving licenses (hereinafter, the identity document).

23. The service provider selected by Lietuvos bankas shall verify the identity of the registering buyer (foreign national or a stateless person) for the purposes specified in paragraph 21 of the Regulations, using its own personal identity verification systems and direct video transmission, during which the buyer’s image and the original identity document (by means of video or photo transmission) are recorded, and shall inform Lietuvos bankas of the positive results of the verification.

23¹. The service provider selected by Lietuvos bankas shall verify the data of the registering person to determine whether they are a politically exposed person. This data shall be verified in the External Customer Verification System, which stores information on politically exposed persons. This data may also be verified on the website of the Chief Official Ethics Commission in accordance with the declaration of private interests of the politically exposed person, and it is determined whether the duties specified in the declaration are prominent public functions.

23². The service provider selected by Lietuvos bankas shall verify the buyer’s data against international sanctions requirements in the External Customer Verification System. If it is determined that the buyer is a person included in international sanctions lists, the buyer’s ability to make purchases in the e-shop shall be restricted, the purchase shall be suspended, the received funds shall be frozen at Lietuvos bankas, the items purchased by the buyer shall not be delivered to the buyer included in the sanctions lists, and information regarding the frozen funds shall be forwarded to the FCIS within two (2) business days.

24. Before registering in the e-shop, a natural or legal person shall confirm that they have read the Regulations by clicking “I have read and agree with the Regulations”. A natural or legal person is not allowed to register in the e-shop unless they have read and acknowledged the Regulations.

25. Lietuvos bankas shall confirm the registration of a legal person established in a foreign country within one business day of the date of their registration.

26. Having lost their login information, the buyer shall immediately inform Lietuvos bankas thereof by email at [email protected]. Lietuvos bankas shall not be held liable for any damage inflicted on the buyer if third parties have logged into the e-shop using the buyer’s login information.27. Where the buyer’s registration data changes, the buyer shall update it immediately. Lietuvos bankas shall not be liable for damage inflicted on the buyer and/or third parties if the buyer provides incorrect and/or incomplete personal data.

28. A buyer (a legal person) wishing to change their registration or contact details or cancel their registration in the e-shop shall submit a request to Lietuvos bankas. A buyer (a natural person) wishing to have their registration or contact data corrected or their registration in the e-shop cancelled by Lietuvos bankas shall apply to Lietuvos bankas in accordance with the Procedure for Exercising Data Subjects’ Rights at Lietuvos bankas, approved by Resolution No 03-86 of the Board of Lietuvos bankas of 24 May 2018 on the approval of the procedure for exercising data subjects’ rights at Lietuvos bankas.

29. A natural or legal person may submit a general question related to the purchase of items by email at [email protected], indicating their contact details (full name, company name, contact phone number, and email address). Lietuvos bankas shall use their personal data when providing an answer. These provisions shall not apply to matters relating to the conclusion, performance, or termination of a particular sale and purchase agreement referred to in paragraphs 57 and 79 of the Regulations.

30. Lietuvos bankas may send information about items (newsletters) to a natural or legal person only subject to the person’s consent to process the data submitted to Lietuvos bankas for the purposes of direct marketing. A natural or legal person shall give their consent by subscribing to a newsletter on the website of Lietuvos bankas at https://monetos.lb.lt/en. The buyer can also tick the respective box in the e-shop, thus confirming their consent to newsletters.

31. A natural or legal person may at any time revoke their consent to process their data for marketing purposes in the e-shop or in the received newsletter, as indicated therein, and unsubscribe from newsletters sent by Lietuvos bankas.

 

CHAPTER IV

PROCEDURE AND TIME LIMITS FOR THE SELECTION OF AND PAYMENT FOR ITEMS

 

32. Prices for items shall be determined under the procedure set out in the Regulations for the Sale of Numismatic Items and shall be indicated in the e-shop in euro, inclusive of value added tax, where applicable.  

33. The buyer shall add the selected items to the cart and submit the required information as specified in the e-shop.

34. Before paying for the selected items, the buyer shall confirm their acquaintance with the Regulations by clicking “I have read and agree with the Regulations”. The buyer shall not order items before acknowledging that they have read the Regulations.

35. The buyer shall pay for the selected items in euro in one of the following ways:

35.1. via online banking, by logging in to their accounts with credit institutions registered in the Republic of Lithuania;

35.2. by payment card;

35.3. via a mobile payment platform.

36. The buyer shall pay for the selected items within 20 minutes. The countdown shall begin from the moment the first item is added to the cart. An additional 150 minutes shall be given to receive payment confirmation. Payment confirmation can be seen in the buyer’s e-shop account and sent to the email address provided by the buyer. The VAT invoice can be seen in the buyer’s e-shop profile.

36¹. In addition, the Regulations shall be sent by email to the buyer who has paid for the selected items.

37. Where the buyer fails to pay within the time limit specified in paragraph 36 of the Regulations or Lietuvos bankas does not receive payment confirmation, the items selected by the buyer shall be removed from the cart and returned to the e-shop for sale.

38. Where Lietuvos bankas receives payment confirmation, it shall be considered that the buyer and Lietuvos bankas have entered into a sale and purchase agreement. Lietuvos bankas shall not be liable for the non-conclusion of the sale and purchase agreement due to the untimely receipt of payment confirmation as specified in paragraph 36 of the Regulations.

39. If, after concluding a sale and purchase agreement, it becomes apparent that Lietuvos bankas no longer has the specific items ordered in its range at the specified price, or if the price of the items was specified incorrectly prior to the order due to technical obstacles, Lietuvos bankas shall have the right to decline the order. In such a case, the amount paid for the items, delivery, insurance, and order administration (if any paid) shall be refunded to the account from which the payment for the items was made to Lietuvos bankas, the sale and purchase agreement shall be deemed terminated, and Lietuvos bankas shall not be liable for any losses incurred by the buyer.

 

CHAPTER V

COLLECTION OF ITEMS

 

40. The buyer shall select one of the following methods to collect the purchased items:

40.1. collection of items free of charge at the cash offices of Lietuvos bankas at Žirmūnų g. 151, Vilnius, or Maironio g. 25, Kaunas;

40.2. delivery of items to the address specified by the buyer, by paying for the postal service at the checkout;

40.3. collection of items from a self-service parcel terminal, by paying for the postal service at the checkout.

41. The buyer shall have the right to change the collection method specified in subparagraph 40.1 of the Regulations selected when purchasing items from the e-shop to one of the collection methods indicated in subparagraph 40.2 and 40.3 thereof and vice versa prior to the completion of the order. Upon changing the collection method specified in subparagraph 40.1 of the Regulations selected while purchasing items from the e-shop to one of the collection methods indicated in subparagraph 40.2 and 40.3 thereof, the buyer shall pay a fee for the delivery service. The fee paid for the delivery service shall not be refundable for a buyer who has changed one of the collection methods indicated in subparagraph 40.2 and 40.3 of the Regulations to the collection method specified in subparagraph 40.1 thereof. In the case of the collection methods referred to in subparagraph 40.2 and 40.3 of the Regulations, the packaging and preparation of items at Lietuvos bankas for delivery shall be regarded as the execution of an order, of which the buyer shall be informed by a message.

42. The buyer may not unilaterally change the method of collection of items specified in subparagraph 40.1 of the Regulations selected at the time of purchasing the items from the e-shop, i.e. the selected cash office of Lietuvos bankas. If the buyer submits a prior request in writing or by email specified in the registration details, Lietuvos bankas may change the cash office of Lietuvos bankas (at Žirmūnų g. 151, Vilnius, or Maironio g. 25, Kaunas) where the buyer can collect the goods. The submission of a request to change the cash office of Lietuvos bankas does not exempt buyers from their obligation to collect the items within the period specified in subparagraph 44.5 of the Regulations.

43. The buyer shall undertake to indicate in the e-shop the exact location for the delivery of items, contact phone number, and email address. The buyer shall be liable for any errors, inaccurately or incorrectly indicated delivery location, and their contact details.

44. The procedure for the collection of items at cash offices of Lietuvos bankas is as follows:

44.1. at cash offices of Lietuvos bankas, the buyer shall present a valid identity document with a photograph and a signature (unless the signature is required in the identity document), as well as the order number;

44.2. when collecting items purchased in the e-shop on behalf of another buyer (natural person), the person collecting them shall present their identity document with a photograph and a signature (unless the signature is not required in the identity document), the order number, a notarised power of attorney, and, where a power of attorney is concluded by electronic means and issued during its registration in the Register of Powers of Attorney, the identification data for the power of attorney;

44.3. items of a legal person may be collected by the head of the legal person or a natural person authorised by that legal person. The manager of the legal person shall provide an identity document with a photograph, a signature (unless the signature is not required in the identity document), and the order number, while the person authorised by the manager of the legal person shall also provide a written power of attorney in Lithuanian or English signed by the manager of the legal person;

44.4. a buyer’s representative, other than the manager of a legal person or another person acting in accordance with the legal person’s incorporation documents, may collect items purchased in the e-shop on behalf of the buyer they represent at cash offices of Lietuvos bankas once per business day, and only for one buyer they represent.

44.5. a buyer who purchased items during the pre-sale shall collect their items within 20 business days of the first day of sale; otherwise, within 20 business days from the next business day when the sale and purchase agreement was concluded;

44.6. at the request of the buyer, a VAT invoice shall be issued at the cash offices of Lietuvos bankas.

45. Articles purchased during the pre-sale shall be sent to the buyer within ten (10) business days of the first day of sale of the numismatic items purchased or, in other cases, within ten (10) business days from the next business day when the sale and purchase agreement was concluded.

46. Buyers of commemorative euro coins with the Lithuanian national side who have purchased from 2.5% to 5% of the total mintage of particular coins can only collect the coins at the cash office of Lietuvos bankas of their choice no earlier than on the next business day after the receipt of the payment confirmation referred to in paragraph 36 of the Regulations, at a time agreed in advance at [email protected].  

47. In the case of the delivery of items to the address specified by the buyer, the buyer undertakes to accept the items personally or through an authorised person, and to provide the documents referred to in subparagraphs 44.1 to 44.3 of the Regulations. In the event of collecting items from a self-service parcel terminal, the buyer undertakes to collect the items from a self-service parcel terminal of their choice.

48. Conditions established by the postal service provider shall apply to the delivery of items.

49. The delivery services and insurance of items shall be subject to charges indicated under the “Delivery” section of the e-shop and shall be applicable at the moment the order is placed. Delivery and insurance fees shall be covered by the buyer. Lietuvos bankas shall charge buyers of commemorative euro coins with the Lithuanian national side an administration fee of 1% of the order amount. Value-added tax (VAT) shall be additionally calculated on the taxable value of this administration fee.

 

CHAPTER VI

RETURN OF ITEMS AND WARRANTY

 

50. Where the buyer does not collect the items at cash offices of Lietuvos bankas within the term specified in subparagraph 44.5 of the Regulations, Lietuvos bankas shall, at its own discretion, demand that the buyer comply with the agreement, or shall unilaterally terminate the agreement without prior notice. Upon termination of the agreement, the buyer shall cover the additional costs, if any, incurred by Lietuvos bankas, which shall be deducted from the sale price of the items, and the remaining part of the sale price of the items shall be credited to the buyer’s account that was used to pay Lietuvos bankas for the items.

51. Where the postal service provider fails to find the addressee or the items are not collected from a self-service parcel terminal, the items shall be returned to Lietuvos bankas. Lietuvos bankas shall notify the buyer of the case and of the possibility to collect the items at the cash offices of Lietuvos bankas within ten (10) business days via the email address specified by the buyer.

52. An email sent to the buyer shall be understood as notification of the buyer, including where the buyer has indicated an email address to which the delivery of Lietuvos bankas information is not possible.

53. Once Lietuvos bankas notifies the buyer in the manner established in paragraph 51 of the Regulations, but the buyer fails to collect the items at cash offices of Lietuvos bankas within the time limit set out in paragraph 51 of the Regulations, starting from the next business day after the buyer was notified of the possibility to collect the items at cash offices of Lietuvos bankas, Lietuvos bankas shall at its own discretion insist that the buyer comply with the agreement, or shall unilaterally terminate the agreement without prior notice. Upon termination of the agreement, the buyer shall cover the additional costs, if any, incurred by Lietuvos bankas, which shall be deducted from the sale price of the items, and the remaining part of the sale price of the items shall be credited to the buyer’s account that was used to pay Lietuvos bankas for the items.

54. Upon arrival of the buyer to collect the items within the time limit set out in paragraph 51 of the Regulations, starting from the next business day after the buyer was notified of the possibility to collect the items at cash offices of Lietuvos bankas, Lietuvos bankas shall release the items.

55. Where the postal service provider loses an item through no fault of the buyer, the item shall be re-sent to the buyer if an identical item is available in the e-shop. Where the item purchased by the buyer is not available in the e-shop, the buyer shall be reimbursed for the selling price of the item, delivery, insurance, and the order administration fees including VAT (if any paid) by transferring the funds to the buyer’s account from which the payment for the item was made to Lietuvos bankas.

56. Where the item was not sold due to failure to receive the timely payment confirmation specified in paragraph 36 of the Regulations, Lietuvos bankas shall immediately notify the buyer thereof via the email address specified by the buyer. The buyer shall be reimbursed for the selling price of the item, delivery, insurance, and the order administration fees including VAT (if any paid) by transferring the funds to the buyer’s account from which the payment for the item was made to Lietuvos bankas.

57. The buyer may return the purchased items in one of the following ways:

57.1. by using the order cancellation function in the e-shop before the day of collection or packaging (if the item is to be shipped) of the items purchased. The buyer shall be notified of the order cancellation by email;

57.2. by submitting, within 14 calendar days of the receipt of an item, a properly completed form for withdrawal from the sale and purchase agreement (Annex 2 to the Regulations) by email [email protected] or at cash offices of Lietuvos bankas: Žirmūnų g. 151, Vilnius, or Maironio g. 25, Kaunas. Having exercised their right to withdraw from the sale and purchase agreement, the buyer shall return the purchased items to Lietuvos bankas within the time limit set out in paragraph 61 of the Regulations.

58. The right provided for in paragraph 57 of the Regulations may only be exercised by a buyer who, according to the provisions of the Republic of Lithuania Law on Consumer Protection, has been recognised as a consumer, i.e. a natural person who seeks to conclude agreements for purposes not related to their business, trade, craft, or profession (consumption purposes).

59. The conditions for the return of items when the buyer withdraws from a distance agreement under subparagraph 57.2 of the Regulations are indicated in the information on the withdrawal from the distance agreement (Annex 1 to the Regulations).

60. In the case referred to in subparagraph 57.1 of the Regulations, the whole amount paid by the buyer shall be returned to the bank account from which the buyer made the payment. In the case referred to in subparagraph 57.2 of the Regulations, the whole amount for which the buyer bought the item and paid the delivery, insurance and order administration VAT (if any), shall be returned to the bank account indicated in the buyer’s application (Annex 2 to the Regulations). The expenses of the return of an item shall be borne by the buyer in the case referred to in subparagraph 57.2 of the Regulations.

61. The buyer shall, in the case specified in subparagraph 57.2 of the Regulations, return the item within 14 calendar days of the notice to Lietuvos bankas of the withdrawal from the sale and purchase agreement.

62. The funds shall be transferred to the buyer:

62.1. in the cases specified in paragraphs 50 and 53 of the Regulations, within five (5) business days from the next business day when the term within which the buyer had to collect an item expired;

62.2. in the cases specified in paragraphs 55 and 56 of the Regulations, within five (5) business days from the next business day when Lietuvos bankas found out about the loss of the item through no fault of the buyer or late payment confirmation;

62.3. in the case specified in subparagraph 57.1 of the Regulations, within five (5) business days from the next business day when Lietuvos bankas found out about the revocation of the order by the buyer in the e-shop;

62.4. in the case specified in subparagraph 57.2 of the Regulations, within five (5) business days from the next business day when Lietuvos bankas received the item(s) returned by the buyer, however, no later than within 14 calendar days from the receipt of a notice of the withdrawal from the sale and purchase agreement. Lietuvos bankas has the right not to refund the funds paid until it receives the returned item or a receipt provided by the buyer confirming its shipment, which shall indicate the name of the entity shipping the item(s), the shipment number and the date of shipment.

63. Fees charged by payment service providers as regards the execution of payment orders in the cases specified in paragraphs 50 and 53 of the Regulations shall be paid by the buyer, while in the cases specified in paragraphs 39, 55, 56, and 57, they shall be paid by Lietuvos bankas.

64. All numismatic items shall come with a 2-year quality warranty that becomes effective on the day the numismatic item is collected by the buyer. When applying for the warranty of a numismatic item, the buyer shall present the purchasing documents.

 

CHAPTER VII

PROCESSING OF PERSONAL DATA

 

65. Lietuvos bankas shall process the following personal data of the data subject, i.e. the buyer (natural person) and the representative of the buyer (legal person), who has given consent to the processing of personal data for marketing purposes (by subscribing to newsletters) or submitted a general question related to the purchase of items, which has been provided by the data subject in accordance with the Regulations, received via the E-Government Gateway administrative and public e-services portal, or from the provider of payment services (payment intermediary), submitted by the representative of the buyer (legal person), or obtained through the verification of public information (hereinafter, personal data):

65.1. the e-shop registration data referred to in paragraphs 19 and 20 of the Regulations, obtained from the buyer and/or via the administrative and public e-services portal E-Government Gateway when the buyer registers at or logs into the e-shop. The buyer’s identification number, the date and time of the transaction, and the action logs are generated automatically in the e-shop;

65.2. data of the representative of the buyer (legal person) (name and surname, the represented legal person) obtained from the representative of the buyer (legal person) and/or via the E-Government Gateway administrative and public e-services portal, when the representative registers on behalf of the buyer (legal person) in the e-shop or accesses the e-shop via the E-Government Gateway administrative and public e-services portal. Action logs are generated automatically in the e-shop;

65.3. purchase data (date and time of the transaction, order number, description, quantity and value of the items, and costs referred to in paragraph 49 of the Regulations) obtained from the buyer at the time of placing the order. The date and time of the transaction, the order number, and the action logs are generated automatically in the e-shop;

65.4. payment data (date and time of the transaction, payment confirmation, account number used for payment, and the amount paid) obtained from the payment service provider (payment intermediary);

65.5. data of the buyer (name and surname, other personal data available in the identity document), as referred to in subparagraph 44.1 of the Regulations, obtained from the buyer upon collection of the items at cash offices of Lietuvos bankas. The date and time of the transaction are generated automatically in the e-shop;

65.6. data of the representative of the buyer (name and surname, other personal data available in the identity document, the represented person, other personal data available in the power of attorney), as referred to in subparagraph 44.2 or 44.3 hereof, obtained from the representative of the buyer upon collection of the items at cash offices of Lietuvos bankas;

65.7. delivery details (location address, contact phone number, and email address indicated by the buyer) obtained from the buyer at the time of placing the order;

65.8. contact details (email address) obtained from the person giving their consent to the processing of personal data for marketing purposes (by subscribing to newsletters);

65.9. personal data of the buyer contained in the claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of items (name and surname, purchase details, contact details, signature, etc.) (except for the personal data specified in subparagraph 65.11 of the Regulations), obtained from the buyer (or representative of the buyer) when submitting these documents to Lietuvos bankas;

65.10. personal data of the representative of the buyer contained in the claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of items (name and surname, a represented person, other personal data of the power of attorney, signature, etc.), obtained from the representative of the buyer when submitting these documents to Lietuvos bankas;

65.11. contact details (contact phone number and email address) of a person submitting a general enquiry regarding the purchase of items at the time of submitting the enquiry;

65.12. the data of the buyer (a natural person), specified in Annex 3 to the Regulations (name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), title and number of the identity document with a photograph of the person, name and surname, photograph, date of issue, expiry date, issuing country, other personal data contained in the copy of the identity document, phone number, email address, source of assets and funds related to the purchase and information contained in documents confirming such data, signature), obtained from the buyer upon submission of the completed Annex 3 to the Regulations, data contained in the documents confirming the source of assets and funds related to the purchase (e.g. data on the buyer’s workplace, salary, completed transactions, service contracts, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the purchase, financial statements, income tax returns or asset declarations, etc.), information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person), obtained from the buyer, as well as the data of the buyer (e.g. publicly available information about the sale of assets, remuneration received while performing prominent public functions, etc.) obtained through verification of publicly available information;

65.13. the data of the representative of the buyer (a legal person), the manager, and beneficial owners as specified in Annex 4 to the Regulations (representative’s name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), signature, address, percentage of shares or voting rights controlled, information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person) obtained from the representative of the buyer (a legal person) at the time of submission of a completed Annex 4 to the Regulations, the data contained in the documents confirming the source of assets and funds related to the purchase (e.g. completed transactions, service agreements, sale and purchase agreements, financial statements, etc.), obtained from the representative of the buyer (a legal person), as well as the data (e.g. information about the sale of assets, remuneration received while performing prominent public functions, etc.) obtained though verification of publicly available information;

65.14. name and surname, date of birth, personal identification number of a natural person (a beneficial owner) indicated in Annex 5 to the Regulations, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality, residence place address, type of control, information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person, signature), obtained from the representative of the customer (a legal person) at the time of submission of a completed form provided in Annex 5 to the Regulations by the representative of the customer (a legal person).

66. Lietuvos bankas shall process personal data for the following purposes:

66.1. to protect the public interest and provide persons with equal conditions access to the services of Lietuvos bankas (the buyer’s identification number, name and surname, personal identification number (where it is not available, the date of birth or other unique sequence of symbols assigned by the state to identify the person), phone number, email address, residence place address, delivery address, the description, quantity and value of items, the amount paid, date and time of the transaction, order number, and action logs; name and surname of the representative of the buyer (legal person), the represented legal person, action logs);

66.2. to conclude and implement agreements for the sale and purchase of numismatic items or take action prior to the conclusion of such agreements (the buyer’s identification number, name and surname, personal identification number (where it is not available, the date of birth or other unique sequence of symbols assigned by the state to identify the person), phone number, email address, residence address, delivery address, the description and quantity of items, payment confirmation, account number used for payment, the value of items, amount paid, delivery and insurance costs paid, date and time of the transaction, the order number, action logs, personal data contained in claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of the items (with the exception of those referred to in subparagraph 66.7 of the Regulations); name and surname of the representative of the buyer, the person represented, the personal data contained in the power of attorney, the date of the transaction, action logs, personal data contained in claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of items);

66.3. to identify the customer of Lietuvos bankas and its representative: name and surname, personal identification number, the date of birth, phone number, and email address of the buyer registering in the e-shop or accessing it via the administrative and public e-services portal E-Government Gateway; name and surname of the representative of the buyer (legal person) registering in the e-shop or accessing it via the administrative and public e-services portal E-Government Gateway, the represented legal entity; name and surname, phone number, email address of the buyer registering in the e-shop other than via the administrative and public e-services portal E-Government Gateway; the data of the buyer or its representative collecting the items at cash offices of Lietuvos bankas, available in the identity document with a photograph and a signature (unless the signature is required in the identity document);

66.4. to ensure the proper storage of documents and other information on trade in numismatic items, their authenticity, and the integrity of their content (name and surname of the buyer, email address, residence place address, description and quantity of the items, account number used for payment, amount paid, date and time of the transaction, order number, action logs, personal data contained in the claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of items (except for the ones specified in subparagraph 65.7 of the Regulations); name and surname of the representative of the buyer, the represented person, personal data contained in the claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of items, personal data contained in the power of attorney; email address of another person subscribing the newsletters; name and surname, phone number and email address of the person submitting a general question related to the purchase of items);

66.5. for marketing purposes (email addresses of the buyer, other persons who have consented to the processing of personal data for marketing purposes (by subscribing to newsletters), and action logs);

66.6. to ensure the quality of the services provided and to preserve information on the implementation of the concluded contracts, with a view to ascertaining the legitimate interests of Lietuvos bankas to provide services that meet the needs of the customers of Lietuvos bankas and to have evidence and effective remedies in case of judicial disputes or claims (all the data referred to in subparagraphs 66.1 to 66.5 and 66.7 of the Regulations, with the exception of the data contained in the identity document provided at cash offices of Lietuvos bankas at the time of collecting the items);

66.7. to inform the data subject on matters relevant to them in relation to the acquisition of numismatic items (phone number and email address of the person who has submitted a general enquiry in relation to the purchase of items).

66.8. for the prevention of money laundering:

66.8.1. name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), title and number of the identity document with a photograph of the person, name and surname, photograph, date of issue, expiry date, issuing country, other personal data contained in the copy of the identity document, phone number, email address, source of assets and funds related to the purchase and information contained in documents confirming such data, signature, data contained in documents confirming the source of assets and fund related to the purchase (e.g. data on the buyer’s workplace, salary, completed transactions, service contracts, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the purchase, financial statements, income tax returns or asset declarations, etc.), information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person), other public information (e.g. information about the sale of assets, remuneration received while performing prominent public functions, etc.);

66.8.2. name and surname, personal identification number of the representative of the buyer (a legal person), the manager, the beneficial owner, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period, place and date of issue of the residence permit in the Republic of Lithuania), nationality (if the person is stateless, the country that issued the identity document), signature, address, percentage of shares or voting rights controlled, data contained in documents confirming the source of assets and funds related to the purchase (e.g. completed transactions, service agreements, sale and purchase agreements, financial statements, etc.), information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person), other public information (e.g. information about the sale of assets, remuneration received while performing prominent public functions, etc.).

67. Personal data shall be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, Regulation (EU) 2016/679), namely Article 6(1)(a) (for the purposes of subparagraph 66.5 of the Regulations), Article 6(1)(b) (for the purposes of subparagraph 66.2 of the Regulations), and Article 6(1)(c), as well as Articles 2.4(3) and 2.74(3) of the Civil Code of the Republic of Lithuania, Articles 78 and 80 of the Republic of Lithuania Law on Value Added Tax, Articles 7 and 10 of the Republic of Lithuania Law on Accounting, Articles 12 and 13 of the Republic of Lithuania Law on Documents and Archives, subparagraphs 1.9, 1.11, 1.15, and 3.15 of the Index of Time Limits for Storage of General Documents approved by Order No V-100 of the Chief Archivist of Lithuania of 9 March 2011 on the Approval of the Index of Time Limits for Storage of General Documents (for the purposes of subparagraphs 66.2 and 66.4 of the Regulations), Article 6(1)(c) of Regulation (EU) 2016/679 and Article 8(1) of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing (for the purposes of subparagraph 66.8 of the Regulations), Article 6(1)(e) of Regulation (EU) 2016/679 (for the purposes of subparagraphs 66.1, 66.3 and 66.7 of the Regulations), Article 6(1)(f) of that Regulation (for the purposes of subparagraph 66.6 of the Regulations) and Article 7(1) of that Regulation (for the purposes of subparagraph 66.4 of the Regulations), the Republic of Lithuania Law on Legal Protection of Personal Data, and other legal acts regulating the processing of personal data.

68. The personal data controller is Lietuvos bankas, located at: Gedimino pr. 6, Vilnius; the Data Protection Officer’s email address is: [email protected].

69. Personal data shall be stored at Lietuvos bankas from the date of submission of the data, plus 730 days from either of the following actions: the buyer’s last login to the e-shop or the date of purchase of items at cash offices of Lietuvos bankas, whichever is later, with the exception of the following personal data:

69.1. the data contained in the power of attorney and provided for the purposes of subparagraph 66.2 of the Regulations upon collection of the items at cash offices of Lietuvos bankas, which are accessed but not recorded or stored;

69.2. the buyer’s data provided for the purposes of subparagraph 66.3 of the Regulations upon collection of the items at cash offices of Lietuvos bankas, in particular the data of the buyer collecting the purchased items at cash offices of Lietuvos bankas, or the data of the buyer’s representative contained in the identity document, which are accessed but not recorded or stored;

69.3. for the purposes of subparagraph 66.4 of the Regulations:

69.3.1. validation data relating to an economic transaction or event, and the personal data contained in the power of attorney – ten (10) years from the validation date of the economic transaction or event in the accounting documents;

69.3.2. consents to process personal data for marketing purposes and their revocation – two years from the date of consent or until the data subject has revoked their consent (revocations are stored from the date of revoking the consent), plus two years from the date of revocation;

69.3. 3. personal data contained in the claims and other correspondence between Lietuvos bankas and the buyer regarding the purchase of items (except for the personal data referred to in subparagraph 66.7 of the Regulations), personal data contained in the power of attorney – from the date of their submission, plus five (5) years from the date on which the reply is provided to the buyer;

69.3.4. the phone number and email address of a person who has made a general enquiry about the purchase of items – from the moment of data submission, plus another year from the date of reply to the person;

69.4. for the purposes referred to in subparagraph 66.5 of the Regulations, from the moment of giving consent to the processing of personal data until the moment of its withdrawal;

69.5. for the purposes of subparagraph 66.6 of the Regulations – for the retention periods of relevant data set out in subparagraphs 69.3, 69.4, and 69.6 of the Regulations;

69.6. for the purposes of subparagraph 66.7 of the Regulations – from the time the data are submitted, plus another year from the date of the reply to the person;

69.7. for the purposes of subparagraph 66.8 of the Regulations – eight (8) years from the date of the suspicious monetary transaction;

70. Lietuvos bankas may process the personal data referred to in paragraph 65 of the Rules and other personal data referred to in the documents submitted to Lietuvos bankas, but only for the purposes referred to in paragraph 66 of the Rules and to the extent necessary for the purpose of the legitimate conduct of business, compliance with the requirements of legal acts, and defence against claims and actions.

71. Lietuvos bankas shall provide/disclose buyer data to third parties, i.e. payment service providers (payment intermediaries), with regard to items and item deliveries (postal couriers). Lietuvos bankas shall disclose buyer data to persons who cooperate with Lietuvos bankas in administering the e-shop (data processors), as well as to service providers of Lietuvos bankas who, under contracts with Lietuvos bankas, process the personal data of the buyer and provide buyer identity verification services. Lietuvos bankas may also transfer/disclose personal data processed in accordance with these Regulations to FCIS pursuant to Article 8(1) of the Law on the Prevention of Money Laundering and Terrorist Financing, as well as to any other persons who are entitled to access such data in accordance with laws of the Republic of Lithuania.

72. The data subject shall be entitled to know about their personal data processed by Lietuvos bankas. Pursuant to Article 24(4) of the Law on the Prevention of Money Laundering and Terrorist Financing, Lietuvos bankas shall not provide the data subject with any information on their personal data submitted to FCIS on the basis of that Law. Lietuvos bankas shall also withhold from the data subject the information on the processing of their personal data if so indicated in legal acts of the European Union or the Republic of Lithuania.

73. A data subject who has submitted a request to Lietuvos bankas shall have the right, under the conditions established by legislation, to access their personal data processed by Lietuvos bankas, to request a copy of the processed personal data, to request the rectification or erasure of their personal data or the restriction of their processing, as well as the right to the portability of their personal data and the right to object to the processing of personal data. In addition, the buyer shall be entitled to check their personal data and information regarding their transactions with the items.

74. To exercise their rights, the data subject shall apply to Lietuvos bankas in accordance with the procedure set out in the Procedure for Exercising Data Subjects’ Rights at Lietuvos bankas approved by Resolution No 03-86 of the Board of Lietuvos bankas of 24 May 2018 on the approval of the procedure for exercising data subjects’ rights at Lietuvos bankas.

75. Further information on the procedure and deadlines for submitting and examining applications is available on the website of Lietuvos bankas at https://www.lb.lt/en/procedure-for-filing-the-application.

76. The data subject may file a complaint concerning the lawfulness of personal data processing with the State Data Protection Inspectorate (the contact details are published on its website at www.vdai.lrv.lt).

77. Further information on personal data processed by Lietuvos bankas and the exercising of data subjects’ rights is available on the website of Lietuvos bankas at https://www.lb.lt/en/personal-data-protection.

 

CHAPTER VIII

SETTLEMENT OF DISPUTES

 

78. All disputes arising between a buyer and Lietuvos bankas regarding compliance with the Regulations shall be settled in an amicable manner. In the event of a failure to reach an agreement, any disputes shall be settled according to the procedure established by laws of the Republic of Lithuania.

79. A buyer who wishes to file a claim or resolve a problem shall apply to Lietuvos bankas in writing. Possible ways for filing a claim or written application include:

79.1. by email at: [email protected]

79.2. via eDelivery e-Box, at 188607684;

79.3. by post to the following address: Totorių g. 4, LT-01121 Vilnius;

79.4. by putting it into Lietuvos bankas correspondence boxes at: Totorių g. 4, Vilnius, on weekdays from 8:00 to 17:00;

79.5. upon direct arrival at Lietuvos bankas at: Totorių g. 4, Vilnius.

80. The buyer may apply to the State Consumer Rights Protection Authority regarding the out-of-court settlement of consumer disputes (Vilniaus g. 25, LT-01402 Vilnius, email: [email protected], phone: +370 5 262 6751, website: www.vvtat.lt).

 

CHAPTER IX

FINAL PROVISIONS

 

81. Other issues related to the sale of items in the e-shop and excluded from the Regulations shall be governed by the provisions of the Regulations for the Sale of Numismatic Items of Lietuvos bankas.

________

 

 

Annex 1

to the Regulations for the Operation

of the Electronic Shop of Lietuvos bankas

        

INFORMATION ON WITHDRAWAL FROM THE DISTANCE AGREEMENT

 

Right of withdrawal from the agreement

 

1. You have the right to withdraw from the agreement within 14 calendar days without specifying a reason, and to return to Lietuvos bankas the numismatic or other items purchased from the electronic shop of Lietuvos bankas at www.monetos.lb.lt.

2. The period of withdrawal from the agreement will expire after 14 calendar days from the date:

2.1. of receiving the ordered item;

2.2. of receiving the last item, if you ordered more than one item in one order and the items are delivered separately. 

3. In order to exercise your right of withdrawal from the agreement, you must inform Lietuvos bankas of your decision to withdraw from the agreement by submitting a filled in form for withdrawal from the distance agreement (Annex 2 to the Regulations) by email at [email protected] or at a cash office of Lietuvos bankas at: Žirmūnų g. 151, Vilnius, or Maironio g. 25, Kaunas.

4. To comply with the withdrawal period referred to in paragraph 1, it is sufficient to notify Lietuvos bankas in accordance with paragraph 3 that you exercise your right of withdrawal from this agreement prior to the expiry of the withdrawal period.

5. Lietuvos bankas will immediately send you an email confirmation that they have received your withdrawal from the agreement, if you submit a completed form for withdrawal from the distance agreement to [email protected].

6. You must immediately, and in any event no later than within 14 calendar days of your notice of withdrawal from the sale and purchase agreement for numismatic and other items, send the items to the following address: Totorių g. 4, LT-01121 Vilnius, or deliver them to a cash office of Lietuvos bankas at: Žirmūnų g. 151, Vilnius, or Maironio g. 25, Kaunas.

7. The deadline is complied with if you have sent the items before the expiry of the time limit of 14 calendar days.

8. You will pay the costs for the return of the items.

9. If you withdraw from the sale and purchase agreement for numismatic and other items, Lietuvos bankas will immediately, but in any event no later than within 14 calendar days of the receipt of the items, refund the money received from you, including the delivery and insurance costs you paid when purchasing the item.

10. When returning the items, you must ensure the following conditions are met:

10.1. the item must be in its proper original packaging;

10.2. the item must not be damaged by the buyer and must be in its original condition (this subparagraph is not applicable if the returned items have defects);

10.3. the item must be in the same composition as it was received;

10.4. the items must be accompanied by purchasing documents.

11. Lietuvos bankas shall have the right not to accept returned items where the buyer fails to meet the conditions for the return of items, as laid down in paragraph 10.

________________

Annex 2

 

to the Regulations for the Operation

of the Electronic Shop of Lietuvos bankas

         

SAMPLE FORM FOR WITHDRAWAL FROM THE DISTANCE AGREEMENT

 

(Only fill in this form if you wish to withdraw from the agreement)

 

This is to inform you that I withdraw from the purchase and sale agreement on the following items [list the items] ordered [specify order No and date] / received [specify the date of receipt].

 

Name and surname ____________________________________

Address _____________________________________________

Bank account No ____________________________________                                 

Signature _____________________________________________

Date ________________________________________________

 

 

Annex 3

to the Regulations for the Operation

of the Electronic Shop of Lietuvos bankas

 

 

(Questionnaire form for a natural person)

 

Questionnaire for a natural person

 

_____________________

(date and place of completion)

 

DETAILS OF THE CUSTOMER

 

1.	Customer’s name
2.	Customer’s surname
3.	Customer’s personal identification number (date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue)
4.	Customer’s nationality (if the person is stateless, the country that issued the identity document) Please indicate all your nationalities.
5.	Identity document (title, number, date of issue, expiry date, issuing country)
6.	Customer’s phone number
7.	Customer’s email address
8.	Please indicate the main source of the assets and funds related to the monetary transaction and provide supporting documents (e.g. information about the customer’s workplace, salary, completed transactions, service agreements, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the monetary transaction, financial statements, income tax returns or property declarations, etc.)	Salary ☐ Income from self-employment ☐ in the following activities ___________________________________. Real estate transactions ☐ Other ☐ (please specify) ______________ ____________________________________.
9.	Are you a politically exposed person (PEP) or a close family member/close associate of such a person?	Yes ☐ (please provide the requested information) No ☐
10.	Please indicate the PEP’s name and surname, position, institution, date of termination of duties, and the country in which the person is a PEP

 

I confirm that the information provided in this questionnaire is correct, and I also confirm that I am fully authorised to complete, sign, and submit this questionnaire. I undertake to immediately notify Lietuvos bankas of any changes to the information provided in the questionnaire. I understand that the information provided in the questionnaire (and the supporting documents) may be transferred to third parties in accordance with the procedure established by the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing (‘the Law’) and the legal acts implementing it.

 

I have been informed that Lietuvos bankas, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter, the Regulation) and other legal acts regulating the protection of personal data, shall process my personal data specified in and submitted together with the application or received later during the examination and granting of this application under the following conditions:

• Personal data shall be processed for the purposes of preventing money laundering and terrorist financing (Article 6(1)(c) of the Regulation, Article 8(1) of the Law, Article 5(4) of the Republic of Lithuania Law on the Adoption of the Euro in the Republic of Lithuania).
• The processing of personal data shall cover the name, surname, and personal identification number of the customer (a natural person), date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), title and number of the identity document with a photograph of the person, name and surname, photograph, date of issue, expiry date, issuing country, other personal data contained in the copy of the identity document, phone number, email address, source of the assets and funds related to the monetary transaction and information contained in supporting documents, information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name and surname, position, institution, date of termination of duties, country in which the person is a politically exposed person), signature, information contained in documents confirming the source of the assets and funds related to the monetary transaction (e.g. information about the customer’s workplace, salary, completed transactions, service agreements, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the monetary transaction, financial statements, income tax returns or property declarations, etc.).
• The personal data controller is Lietuvos bankas with its address at Gedimino pr. 6, Vilnius, Lithuania, and the email address of the Data Protection Officer is [email protected].
•  The provision of personal data is necessary for Lietuvos bankas to comply with legal requirements. Failure to provide personal data will preclude Lietuvos bankas from the provision of the requested service.
• The data subject may file a complaint concerning the lawfulness of personal data processing with the State Data Protection Inspectorate (the contact details are published on its website at www.vdai.lrv.lt).
• Lietuvos bankas shall disclose buyer data to persons who cooperate with Lietuvos bankas in administering the information system operated by the Cash Department of Lietuvos bankas, the e-shop (data processors), as well as to service providers of Lietuvos bankas who, under contracts with Lietuvos bankas, process personal data of the buyer and provide buyer identity verification services. Lietuvos bankas may also transfer/disclose personal data to the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania in accordance with Article 8(1) of the Law, as well as to any other persons who are entitled to access this data in accordance with the laws of the Republic of Lithuania. Lietuvos bankas shall not transfer personal data to third countries (non-EU countries) and international organisations.
• Further information on the procedure and deadlines for submitting and examining applications is available on the website of Lietuvos bankas at https://www.lb.lt/en/procedure-for-filing-the-application.

 

___________________________________________________________________________________________

(customer’s name and surname)                                            (signature)                                             (date)  

 

 

________________

 

 

Annex 4

to the Regulations for the Operation

of the Electronic Shop of Lietuvos bankas

  

 

(Questionnaire form for a legal person)

 

Questionnaire for a legal person

 

_____________________

(date and place of completion)

 

DETAILS OF THE CUSTOMER

 

1.	Customer’s name
2.	Customer’s legal form
3.	Customer’s code (or registration number, if no company number is assigned)
4.	Customer’s registered office address
5.	Customer’s actual place of business address
6.	Customer’s phone number
7.	Customer’s email address
8.	Name and surname of the customer’s representative
9.	Personal identification number of the customer’s representative (date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue)
10.	Nationality of the customer’s representative (if the person is stateless, the country that issued the identity document) Please indicate all nationalities of the representative.
11.	Identity document of the customer’s representative (title, number, date of issue, expiry date, issuing country)
12.	Role of the customer’s representative	Manager ☐ Member of the Board ☐ Acts on the basis of a power of attorney/procuration ☐ (please provide the power of attorney/procuration)
13.	Is the customer’s representative a politically exposed person (PEP) or a close family member/close associate of such a person?	Yes ☐ (please provide the information requested in paragraph 14) No ☐
14.	Please indicate the PEP’s name and surname, position, institution, date of termination of duties, and the country in which the person is a PEP
15*.	Name and surname of the customer’s manager
16*.	Personal identification number of the customer’s manager (date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue)
17*.	Nationality of the customer’s manager (if the person is stateless, the country that issued the identity document) Please indicate all nationalities of the manager.
18*.	Identity document of the customer’s manager (title, number, date of issue, expiry date, issuing country)
19*.	Is the customer’s manager a politically exposed person (PEP) or a close family member/close associate of such a person?	Yes ☐ (please provide the information requested in paragraph 20) No ☐
20*.	Please indicate the PEP’s name and surname, position, institution, date of termination of duties, and the country in which the person is a PEP
21.	Main activity of the customer
22.	Customer’s authorised capital (EUR)
23.	Please indicate the main source of the assets and funds related to the monetary transaction and provide supporting documents (e.g. details of completed transactions, service agreements, loans, financial statements, cash disbursement vouchers, etc.)	Cash disbursement vouchers ☐ Completed transactions ☐ Services agreements ☐ Real estate transactions ☐ Other ☐ _____________________________ (please specify)
24.	Please indicate the natural persons who own or exercise direct control over the customer through the ownership or control of 25% or more of the shares or voting rights (name and surname, personal identification number, address, nationality (if the person is stateless, the country that issued the identity document), percentage of shares or voting rights controlled)
25.	Are the persons referred to in paragraph 24 politically exposed persons (PEP) or close family members/close associates of such persons?	Yes ☐ (please provide the information requested in paragraph 26) No ☐
26.	Please indicate the PEP’s name and surname, position, institution, date of termination of duties, and the country in which the person is a PEP
27.	Are your owners, partners, shareholders, or holders of voting rights legal persons? (YES/NO)     If YES, please name these legal persons	☐ YES ☐ NO     _________________________________.

 

^*Do not answer questions 15–20 if the customer’s representative is also the customer’s manager.

 

I confirm that the information provided in this questionnaire is correct, and I also confirm that I am fully authorised to complete, sign, and submit this questionnaire. I undertake on behalf of the customer to immediately notify of any changes to the information provided in the questionnaire. I understand that the information provided in the questionnaire (and the supporting documents) may be transferred to third parties in accordance with the procedure established by the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing (‘the Law’) and the legal acts implementing it.

 

I have been informed that Lietuvos bankas, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter, the Regulation) and other legal acts regulating the protection of personal data, shall process my personal data specified in and submitted together with the application or received later during the examination and granting of this application under the following conditions:

• Personal data shall be processed for the purposes of preventing money laundering and terrorist financing (Article 8(1) of the Law, Article 5(4) of the Republic of Lithuania Law on the Adoption of the Euro in the Republic of Lithuania).
• The processing of personal data shall cover the representative’s name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), identity document (title and number of the document, date of issue, expiry date, issuing country), role, information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person), signature; name and surname of the manager, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), identity document (title and number of the document, date of issue, expiry date, issuing country), information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name and surname, position, institution, date of termination of duties, country in which the person is a politically exposed person); name and surname of natural persons who own or exercise direct control over the buyer through the ownership or control of 25% or more of the shares or voting rights, personal identification number, address, nationality (if the person is stateless, the country that issued the identity document), percentage of shares or voting rights controlled, information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name, surname, position, institution, date of termination of duties, country in which the person is a politically exposed person).
• The personal data controller is Lietuvos bankas with its address at Gedimino pr. 6, Vilnius, Lithuania, and the email address of the Data Protection Officer is [email protected].
• The provision of personal data is necessary for Lietuvos bankas to comply with legal requirements. Failure to provide personal data will preclude Lietuvos bankas from the provision of the requested service.
• A data subject who has submitted a request to Lietuvos bankas shall have the right, under the conditions established by legislation, to access their personal data processed by Lietuvos bankas, to request a copy of the processed personal data, to request the rectification or erasure of their personal data or restriction of their processing, as well as the right to portability of personal data and the right to object to the processing of personal data. In addition, the buyer shall be entitled to check their personal data and information about their transactions with the items.
• Further information on the procedure and deadlines for submitting and examining applications is available on the website of Lietuvos bankas at https://www.lb.lt/en/procedure-for-filing-the-application.
• Lietuvos bankas shall disclose buyer data to persons who cooperate with Lietuvos bankas in administering the information system operated by the Cash Department of Lietuvos bankas, the e-shop (data processors), as well as to service providers of Lietuvos bankas who, under contracts with Lietuvos bankas, process personal data of the buyer and provide buyer identity verification services. Lietuvos bankas may also transfer/disclose personal data to the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania in accordance with Article 8(1) of the Law, as well as to any other persons who are entitled to access this data in accordance with the laws of the Republic of Lithuania. Lietuvos bankas shall not transfer personal data to third countries (non-EU countries) and international organisations.
• Further information on personal data processed by Lietuvos bankas and the exercising of data subjects’ rights is available on the website of Lietuvos bankas at https://www.lb.lt/en/personal-data-protection.

 

___________________________________________________________________________________________

(name and surname of the customer’s representative)                            (signature)                                (date)

 

 

_________________________________