Regulations for the Operation of the Electronic Shop

Please be informed that on 16 March Lietuvos bankas (Bank of Lithuania) issued a €2 commemorative coin "Together with Ukraine". The total price of the coin is EUR 14.52 of which EUR 10.00 will be donated to support Ukraine.

REGULATIONS FOR THE OPERATION OF THE ELECTRONIC SHOP OF THE BANK OF LITHUANIA

CHAPTER I
GENERAL PROVISIONS

1. The Regulations for the Operation of the Electronic Shop of the Bank of Lithuania regulate the procedure for the sale of numismatic items issued by the Bank of Lithuania (hereinafter – numismatic items) and of other items (hereinafter together – items) via the electronic shop of the Bank of Lithuania (registered office address: Gedimino pr. 6, Vilnius; identification code 188607684; toll-free information line: +370 800 50 500; e-Box of the National information system for delivery of electronic messages and electronic documents to natural and legal persons, using post infrastructure (hereinafter – eDelivery e-Box): 188607684; email: [email protected]): www.monetos.lb.lt (hereinafter ‒ the e-shop), as well as the mutual rights, obligations and responsibilities of the Bank of Lithuania and the buyer.
2. For the purposes of the Regulations:
2.1. Suspicious monetary operation shall mean a monetary operation or transaction relating to property which is suspected of being, directly or indirectly, derived from a criminal act or from involvement in such an act and/or is, as suspected, associated with terrorist financing. Suspicious monetary operations shall be identified taking into account the list of criteria for the recognition of suspicious monetary operations or transactions, approved by Order No V–240 on the Approval of the List of Criteria for the Recognition of Money Laundering and Suspicious Monetary Operations or Transactions of 5 December 2014 of the Director of the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania.
2.2. Commemorative euro coins with the Lithuanian national side shall mean commemorative euro coins with the Lithuanian national side, as defined in Council Regulation (EU) No 729/2014 of 24 June 2014 on denominations and technical specifications of euro coins intended for circulation, except for commemorative euro coins which are numismatic items of the Bank of Lithuania in accordance with the Regulations for the Sale of Numismatic Items of the Bank of Lithuania approved by Resolution No 03-290 of the Board of the Bank of Lithuania of 27 November 2014 on the approval of the regulations for the sale of numismatic items of the Bank of Lithuania.
2.3. The terms used in the Regulations shall be understood as defined in the Regulations for the Sale of Numismatic Items of the Bank of Lithuania approved by Resolution No 03-290 of the Board of the Bank of Lithuania of 27 November 2014 on the approval of the regulations for the sale of numismatic items of the Bank of Lithuania (hereinafter – the Regulations for the Sale of Numismatic Items).
3. The Bank of Lithuania shall reserve the right to amend the Regulations at any time. When purchasing from the e-shop, the version of the Regulations existing at the time of placing an order shall be applicable.
4. The Bank of Lithuania shall not assume any risk and shall be unconditionally exempted from liability due to the buyer’s failure to get acquainted with the Regulations despite of having been provided the possibility to do so.
5. The following persons shall have the right to purchase from the e-shop:
5.1. legally capable natural persons, i.e. adults (18 and older) whose legal capacity has not been restricted by judicial procedure;
5.2. minors aged 14–18, only with a consent from their parents or guardians, except where they dispose of their income on a self-dependent basis;
5.3. legal persons acting through authorised representatives.
6. Taking into account the technical capabilities of the e-shop, the Bank of Lithuania shall have the right to limit the number of buyers.
7. The Bank of Lithuania shall have the right to restrict the right of the buyer to purchase from the e-shop without advance notice where the requirements of the Regulations are not being observed or the buyer is trying to undermine the stability and/or security of the e-shop, or takes actions related to purchases via the electronic shop that are contrary to fair and good economic practice, where such actions may adversely affect the competitive position of another economic entity, including the Bank of Lithuania.
7¹. The Bank of Lithuania may, at any time, if there is suspicion that the buyer may be making a suspicious monetary operation, suspend the buyer’s ability to make purchases in the e-shop and carry out additional checks, as well as ask the buyer to provide the documents necessary to determine the source of the assets and funds related to the purchase. The Bank of Lithuania shall notify the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania (hereinafter – the FCIS) of the suspended monetary operation no later than within 3 working hours from the moment of suspension of the monetary operation.
7². In conducting an additional check, the Bank of Lithuania shall:
7².1. provide the buyer with a natural and/or legal person questionnaire to complete (Annexes 3 and 4 to the Regulations);
7².2. request the buyer to provide documents necessary to establish the source of the property and funds relating to the purchase (e.g. details of the buyers place of employment, salary, completed transactions, sale and purchase agreements, service contracts, inheritance received, dividends, loans, gifts, divorce agreements to the extent that they confirm the source of the assets and funds relating to the purchase, financial statements, submitted income or asset declarations, etc.);
7².3. verify publicly available information that could confirm or deny the source of the buyer’s property and funds related to the purchase (e.g. information on the sale of the property, remuneration from important public positions, etc.).
7³. A suspended suspicious monetary operation shall be resumed if, within 10 working days from the date of submission of the notification of such monetary operation to the FCIS, no order to execute the temporary restriction of property rights in accordance with the procedure laid down by the Code of Criminal Procedure of the Republic of Lithuania has been received.
7⁴. If a suspicious monetary operation was not suspended because of the way it was carried out or other circumstances, and was carried out, the Bank of Lithuania must immediately, not later than within one working day from the emergence of such knowledge or suspicions, report to the FCIS if they know or suspect that property of any value is, directly or indirectly, derived from a criminal act or from involvement in such an act, also if they know or suspect that such property is used for the purpose of terrorist financing.
8. Information presented on the e-shop shall be available in the Lithuanian and English languages.

CHAPTER II
START OF SALE AND NUMBER OF ITEMS FOR PURCHASE

9. The start of the pre-sale of numismatic items shall be 5 business days before the date of their release into circulation, from 8:00 Lithuanian time. Between the start of the pre-sale of numismatic items and the date of their release into circulation (until 24:00 Lithuanian time), the number of numismatic items that a single buyer is allowed to purchase from the e-shop shall be limited.
10. Between the start of pre-sale of numismatic items on the e-shop and the date of their release into circulation (until 24:00 Lithuanian time), one buyer shall be allowed to purchase identical numismatic items in the following amounts:
10.1. collector euro coins and euro cent coins struck from precious metals – no more than 1 piece of each;
10.2. collector euro coins and euro cent coins struck from non-precious metals – no more than 5 pieces of each;
10.3. sets of collector euro coins and euro cent coins – no more than 2 pieces of each;
10.4. commemorative euro coins and euro cent coins with the Lithuanian national side in a numismatic package – no more than 2 pieces of each;
10.5. sets of circulation euro coins and euro cent coins with the Lithuanian national side in a numismatic package – no more than 2 pieces of each;
10.6. souvenir litas banknotes and coins announced as legal tender until 31 December 2014 or sets thereof in a numismatic package – no more than 2 pieces of each.
11. Upon expiry of the term specified in paragraph 9 of the Regulations, the sale of numismatic items on the e-shop indicated in paragraph 10 of the Regulations shall not be limited in number, however, the Bank of Lithuania may set the maximum number of such numismatic items that is allowed to be purchased in the e-shop by one buyer during a single purchase.
12. Commemorative euro coins with the Lithuanian national side shall only be sold in rolls on the e-shop. The start of the pre-sale of commemorative euro coins with the Lithuanian national side to be issued on the e-shop shall be 5 business days before the date of their release into circulation, from 8:00 Lithuanian time. A single buyer shall be allowed to purchase commemorative euro coins with the Lithuanian national side in the following amounts:
12.1. no more than 5 rolls of identical coins once from the start of their pre-sale on the e-shop to the date of their release into circulation, 24:00 Lithuanian time;
12.2. no more than 5 rolls of identical coins or between 2.5% and 5% of the total mintage of identical coins once a day from the date of their release into circulation, 24:00 Lithuanian time.
13. Litas banknotes not recognised as legal tender until 31 December 2014, their sets, as well as litas and litas cent coins (collector (commemorative) coins and their sets, collector (commemorative) circulation coins in a numismatic package and their sets) announced as legal tender until 31 December 2014 and other items not specified in paragraph 10 of the Regulations can be purchased from the start of their sale on the e-shop with no limitation.

CHAPTER III
LOGGING INTO THE E-SHOP

14. Citizens of the Republic of Lithuania and legal persons established in the Republic of Lithuania shall log into the e-shop only via the administrative and public e-services portal E-Government Gateway. The following information must be provided when logging in to the e-shop to make the first purchase:
14.1. address of residence, contact phone and email of a natural person;
14.2. code, VAT number, registered office address, contact phone and email of a legal person.
15. Foreign citizens, stateless persons, legal persons established in a foreign country shall register directly via the e-shop. The following information must be provided when registering in the e-shop for the first time:
15.1. natural person: full name, address of residence, contact phone and email;
15.2. legal person: name, full name of the manager or any other authorised natural person, legal entity code, value added tax payer code, registered office address, contact phone and email.
15¹. During the registration to the e-shop, the service provider selected by the Bank of Lithuania shall verify the identity of the buyer registering in the e-shop (a foreign citizen and a stateless person) by checking whether the buyer’s personal data correspond to their personal data specified in their identity documents.
15². In order to carry out the actions specified in paragraph 151 of the Regulations, the Bank of Lithuania shall indicate the full name of the buyer registering in the e-shop (a foreign citizen and a stateless person) to the selected service provider, and the buyer shall submit to the service provider selected by the Bank of Lithuania their valid identity document or a driving licence issued in an European Economic Area (EEA) country, compliant with the requirements laid down in Annex I to Directive 2006/126/EC of the European Parliament and of the Council of 20 December 2006 on driving licences (hereinafter – the identity document).
15³. The service provider selected by the Bank of Lithuania shall verify the identity of the buyer registering in the e-shop (a foreign citizen and a stateless person) for the purposes referred to in paragraph 151 of the Regulations by means of the information systems used by the Bank of Lithuania for verification of personal identity, using live video transmission, during which the buyer’s facial image and the original of the identity document shall be captured (by way of a video or a photograph), and shall inform the Bank of Lithuania of the positive results of such verification.

Paragraph 16 of the Regulations shall be repealed as of 5 March 2024.

16. If the mandatory data specified in paragraphs 14 and 15 of the Regulations is not submitted, a natural person or a legal person will not be registered by the Bank of Lithuania.
17. Before registering in the e-shop, a natural person or a legal person shall confirm that they have read the Regulations by clicking “I have read and agree with the Regulations”. A natural person or a legal person is not allowed to register in the e-shop unless they have read and acknowledged the Regulations.
18. The Bank of Lithuania shall, within 1 business day of registration, approve the registration of a legal person established in a foreign country.
19. The buyer, having lost their login information, shall immediately inform the Bank of Lithuania thereof by email at [email protected]. The Bank of Lithuania shall not be held liable for any damage inflicted on the buyer if third parties have logged into the e-shop using the buyer’s login information.
20. Where the buyer’s registration data change, the buyer shall update it immediately. The Bank of Lithuania shall not be liable for the damage inflicted on the buyer and/or third parties if the buyer provides incorrect and/or incomplete personal data.
21. The buyer (a legal person) wishing to change the registration or contact details or cancel their registration in the e-shop shall submit a request to the Bank of Lithuania. The buyer (a natural person) wishing to have their registration or contact details corrected or the registration in the e-shop cancelled by the Bank of Lithuania shall apply to the Bank of Lithuania in accordance with the procedure set out in the Description of the Procedure for Exercising Data Subjects’ Rights at the Bank of Lithuania approved by Resolution No 03-86 of the Board of the Bank of Lithuania of 24 May 2018 approving the description of the procedure for exercising data subjects’ rights at the Bank of Lithuania.
22. A natural person or a legal person may submit a general question related to the purchase of goods by email at [email protected], indicating their contact details (full name, company name, contact phone and email). The Bank of Lithuania will use this personal data when providing the answer. These provisions shall not apply to matters relating to the conclusion, performance or termination of a particular purchase and sale agreement referred to in paragraphs 49 and 71 of the Regulations.
23. The Bank of Lithuania may send information about goods (newsletters) to a natural person or a legal person only subject to the person’s consent to process the data submitted to the Bank of Lithuania for the purposes of direct marketing. A natural person or a legal person shall give their consent by subscribing to a newsletter on the Bank of Lithuania website at https://monetos.lb.lt/en. The buyer can also tick a respective box on the e-shop thus noting such consent.
24. A natural person or a legal person may at any time revoke their consent to process the data for marketing purposes in the e-shop or in the received newsletter, as indicated therein, and unsubscribe from newsletters sent by the Bank of Lithuania.

CHAPTER IV
PROCEDURE AND TIME LIMITS FOR THE SELECTION OF AND PAYMENT FOR ITEMS

25. Prices for items in the e-shop shall be indicated in euro, inclusive of value added tax, where applicable. Where an item is subject to a discount under the Regulations for the Sale of Numismatic Items, the previous price of the item applied within the 30-day period before the date of application of the discount shall be specified as well. Where the price of an item is reduced gradually, the previous price is deemed to be the price that existed before its first reduction.
26. The buyer shall place the selected items into the “Cart” and fill in all the required information as specified on the e-shop.
27. Before paying for the selected items, the buyer shall confirm their acquaintance with the Regulations by clicking “I have read and agree with the Regulations”. The buyer shall not order items if they did not get acquainted with the Regulations.
28. The buyer shall pay for the selected items in euro in one of the following ways:
28.1. via online banking, by logging in to their accounts with credit institutions registered in the Republic of Lithuania;
28.2. by payment card;
28.3. via a mobile payment platform.
29. The buyer shall pay for the selected items within 20 minutes. The countdown shall begin from the moment the first item is placed into the “Cart”. Additional 150 minutes shall be given to receive a payment confirmation. The payment confirmation can be seen in the buyer’s e-shop profile and sent to the email address provided by the buyer. The VAT invoice can be seen in the buyer’s e-shop profile.
30. Where the buyer fails to pay within the time limit specified in paragraph 29 of the Regulations or the Bank of Lithuania does not receive a payment confirmation, the items selected by the buyer shall be removed from the “Cart” and returned to the e-shop for sale.
31. Where the Bank of Lithuania receives a payment confirmation, it shall be considered that the buyer and the Bank of Lithuania have entered into a purchase and sale agreement. The Bank of Lithuania shall not be liable for non-conclusion of the purchase and sale agreement due to the untimely receipt of the payment confirmation as specified in paragraph 29 of the Regulations.

CHAPTER V
COLLECTION OF ITEMS

32. The buyer shall select one of the following methods to collect the purchased items:
32.1. collection of items free of charge at the Bank of Lithuania cash offices in Vilnius (Žirmūnų g. 151) or Kaunas (Maironio g. 25);
32.2. delivery of items to the address specified by the buyer, by paying for the postal service at the checkout;
32.3. collection of items from a self-service parcel terminal, by paying for the postal service at the checkout.
33. The buyer shall have the right to change the collection method specified in subparagraph 32.1 of the Regulations selected when purchasing items from the e-shop to one of the collection methods indicated in subparagraph 32.2 or 32.3 thereof and vice versa prior to the execution of the order. Upon changing the collection method specified in subparagraph 32.1 of the Regulations selected while purchasing items from the e-shop to one of the collection methods indicated in subparagraph 32.2 or 32.3 thereof, the buyer shall pay a fee for the item delivery service. The fee paid for the item delivery service shall not be refundable for the buyer who has changed one of the collection methods indicated in subparagraph 32.2 or 32.3 of the Regulations to the collection method specified in subparagraph 32.1 thereof. In the cases of the collection methods referred to in subparagraph 32.2 or 32.3 of the Regulations, the execution of an order shall be regarded as the packaging of items and their preparation for dispatch at the Bank of Lithuania, of which the buyer shall be informed by a message.
34. The buyer may not unilaterally change the method of collection of items specified in subparagraph 32.1 of the Regulations selected at the time of purchasing the items from the e-shop, i.e. the selected Bank of Lithuania cash office. If the buyer submits a prior request in writing or by email specified in the registration details, the Bank of Lithuania may change the Bank of Lithuania cash office (in Vilnius, Žirmūnų g. 151, or Kaunas, Maironio g. 25) where the buyer can collect the goods. Submission of a request to change the Bank of Lithuania cash office does not exempt buyers from their obligation to collect the items within the period specified in subparagraph 36.4 of the Regulations.
35. The buyer shall undertake to indicate in the e-shop the exact location for the delivery of items, contact phone and email address. The buyer shall be liable for any errors, inaccurately or incorrectly indicated delivery location and their contact details.
36. The procedure for the collection of items at the Bank of Lithuania cash offices is as follows:
36.1. at the Bank of Lithuania cash offices, the buyer shall present a valid identity document with a photograph and a signature (unless the identity document does not require the signature), as well as the order number;
36.2. when collecting items purchased in the e-shop on behalf of another buyer (natural person), the person collecting them shall present their identity document with a photograph and a signature (unless the signature is required in the identity document), the order number and a notarised power of attorney, and where a power of attorney is concluded by electronic means and issued during its registration in the Register of Powers of Attorney, the identification data for the power of attorney;
36.3. items of a legal person may be collected by the head of the legal person or a natural person authorised by that legal person. The head of the legal person shall provide an identity document with a photograph and a signature (unless the identity document does not require the signature), the order number, while the person authorised by the head of the legal person shall also provide a written authorisation in Lithuanian or English, signed by the head of the legal person;
36.4. the buyer who purchased items during the pre-sale shall collect them within 20 business days of the issue into circulation of the numismatic items purchased or the first day of their sale, and in other cases – within 20 business days from the next business day when the purchase and sale agreement was concluded;
36.5. at the request of the buyer, a VAT invoice shall be issued at the Bank of Lithuania cash offices.
37. Items purchased during the pre-sale shall be sent to the buyer within 10 business days of the issue into circulation of the purchased numismatic items or the first day of their sale, and in other cases – within 10 business days from the next business day when the purchase and sale agreement was concluded.
38. Buyers of commemorative euro coins with the Lithuanian national side, who have purchased from 2.5% to 5% of the total mintage of particular coins, can only collect the coins at the Bank of Lithuania cash office of their choice no earlier than 3 business days from the date of receipt of the payment confirmation referred to in paragraph 29 of the Regulations, at a time agreed in advance at [email protected].
39. In the case of delivery of items to the address specified by the buyer, the buyer undertakes to accept the items themselves or through an authorised person, and to provide the documents referred to in subparagraphs 36.1 to 36.3 of the Regulations. In the event of collecting items from a self-service parcel terminal, the buyer undertakes to collect the items from a self-service parcel terminal of their choice.
40. Conditions established by the postal service provider shall apply to the delivery of items.
41. The delivery services and insurance of items shall be subject to charges indicated under the “Delivery” section of the e-shop and shall be applicable at the moment the order is placed. Delivery and insurance fees shall be covered by the buyer. The Bank of Lithuania shall apply an administration fee of €2 to buyers who purchase from 2.5% to 5% of the total mintage of commemorative euro coins with the Lithuanian national side. The administration fee shall be applied to buyers who purchase more than 2 kilograms of identical commemorative coins with the Lithuanian national side in rolls for each kilogram without rounding them up.

CHAPTER VI
RETURN OF ITEMS AND WARRANTY

42. Where the buyer does not collect the items at the Bank of Lithuania cash offices within the term specified in subparagraph 36.4 of the Regulations, the Bank of Lithuania shall at its discretion demand the performance of the agreement from the buyer or shall unilaterally terminate the agreement without prior notice. Upon termination of the agreement, the buyer shall cover the additional costs, if any, incurred by the Bank of Lithuania, which shall be deducted from the sale price of the items, and the remaining part of the sale price of the items shall be credited to the buyer’s account that was used to pay the Bank of Lithuania for the items.
43. Where the postal service provider fails to find the addressee or the items are not collected from a self-service parcel terminal, the items shall be returned to the Bank of Lithuania. The Bank of Lithuania shall notify the buyer thereof and of the possibility to collect the items at the Bank of Lithuania cash offices within 10 business days by email.
44. Sending an email to a buyer shall be understood as notification of the buyer, including the cases where the buyer has indicated an email address to which the delivery of the Bank of Lithuania information is not possible.
45. Once the Bank of Lithuania notifies the buyer in the manner established in paragraph 43 of the Regulations, but the buyer fails to collect the items at the Bank of Lithuania cash offices within the time limit set out in paragraph 43 of the Regulations, starting from the next business day when the buyer was notified of the possibility to collect the item at the Bank of Lithuania cash offices, the Bank of Lithuania shall at its discretion demand the performance of the agreement from the buyer or unilaterally terminate the agreement without prior notice. Upon termination of the agreement, the buyer shall cover the additional costs, if any, incurred by the Bank of Lithuania, which shall be deducted from the sale price of the items, and the remaining part of the sale price of the items shall be credited to the buyer’s account that was used to pay the Bank of Lithuania for the items.
46. Upon arrival of the buyer to collect the items within the time limit set out in paragraph 43 of the Regulations, starting from the next business day when the buyer was notified of the possibility to collect the items at the Bank of Lithuania cash offices, the Bank of Lithuania shall release the items.
47. Where the postal service provider loses an item through no fault of the buyer, the item shall be re-sent to the buyer if an identical item is available at the e-shop. Where the item purchased by the buyer is not available on the e-shop, the buyer shall be reimbursed for the selling price of the item, delivery, insurance and the order administration fees (if any) by transferring the funds to the buyer’s account from which the payment for the item to the Bank of Lithuania was made.
48. Where the item was not sold due to failure to receive the timely payment confirmation specified in paragraph 29 of the Regulations, the Bank of Lithuania shall immediately notify the buyer thereof by email. The buyer shall be reimbursed the selling price of the item, delivery, insurance and administration fees (if any), by transferring the funds to the buyer’s account from which the payment for the item to the Bank of Lithuania was made.
49. Information on the withdrawal from the distance agreement (Annex 1 to the Regulations) shall be published on the e-shop. The buyer shall have the right to withdraw from the purchase and sale agreement within 14 calendar days from the date of receipt of an item, by submitting an appropriately filled in form for withdrawal from the purchase and sale agreement (Annex 2 to the Regulations) by email at [email protected], or at the Bank of Lithuania cash offices: in Vilnius, Žirmūnų g. 151, or in Kaunas, Maironio g. 25. On exercising their right to withdraw from the purchase and sale agreement, the buyer shall return the purchased items to the Bank of Lithuania within the time limit set out in paragraph 53 of the Regulations.
50. The right provided for in paragraph 49 of the Regulations may only be exercised by the buyer who, according to the provisions of the Republic of Lithuania Law on Consumer Protection, has been recognised as a consumer, i.e. a natural person who seeks to conclude agreements for the purposes not related to their business, trade, craft or profession (consumption purposes).
51. The conditions for the return of items are indicated in the information on the withdrawal from the distance agreement (Annex 1 to the Regulations).
52. Where the buyer has returned an item in the case specified in paragraph 49 of the Regulations, the buyer shall be reimbursed the selling price of the item, delivery, insurance and administration fees (if any), by transferring the funds to the buyer’s account from which the payment for the item to the Bank of Lithuania was made. The buyer shall bear the expenses of the return of an item.
53. The buyer shall, in the case specified in paragraph 49 of the Regulations, return the item within 14 calendar days of sending a notification to the Bank of Lithuania of the withdrawal from the purchase and sale agreement.
54. The funds shall be transferred to the buyer:
54.1. in the cases specified in paragraphs 42 and 45 of the Regulations, within 5 business days from the next business day when the term within which the buyer had to collect an item expired;
54.2. in the cases specified in paragraphs 47 and 48 of the Regulations, within 5 business days from the next business day when the Bank of Lithuania found out about the loss of the item through no fault of the buyer or late payment confirmation;
54.3. in the case specified in paragraph 49 of the Regulations, within 14 calendar days upon receiving a notification on the withdrawal from the purchase and sale agreement, but not before the buyer returns the item(s) for which the funds are to be transferred.
55. Fees applied by payment service providers as regards the execution of payment orders in the cases specified in paragraphs 45 and 45 of the Regulations shall be paid by the buyer, while in the cases specified in paragraphs 47 to 49, by the Bank of Lithuania.
56. All numismatic items shall come with a 2-year quality warranty that becomes effective on the day the numismatic item is collected by the buyer. When applying for maintenance services under the warranty, the buyer shall present the purchasing documents.

CHAPTER VII
PROCESSING OF PERSONAL DATA

57. The Bank of Lithuania shall process personal data of the data subject, i.e. the buyer (natural person) and the buyer’s (legal person’s) representative, who has given consent to the processing of personal data for marketing purposes (by subscribing to newsletters) or submitted a general question related to the purchase of goods, which have been provided by the data subject in accordance with the Regulations, received via the administrative and public e-services portal E-Government Gateway, from the provider of payment services (payment intermediary) submitted by the buyer’s (legal person’s) representative, or obtained during the verification of publicly available information (hereafter – the personal data):
57.1. the e-shop registration data referred to in paragraphs 14 and 15 of the Regulations, obtained from the buyer and/or via the administrative and public e-services portal E-Government Gateway when the buyer registers at or logs into the e-shop. The buyer’s identification code, the date and time of the transaction, and the action logs are generated automatically in the e-shop;
57.2. the data of the buyer’s (legal person’s) representative (full name, the represented legal person) obtained from the buyer’s (legal person’s) representative and/or via the administrative and public e-services portal E-Government Gateway, when the representative registers on behalf of the buyer (legal person) in the e-shop or accesses the e-shop via the administrative and public e-services portal E-Government Gateway. Action logs are generated automatically in the e-shop;
57.3. the purchase data (date and time of the transaction, order number, description, quantity and value of the items, and costs referred to in paragraph 41 of the Regulations) obtained from the buyer at the time of placing the order. The date and time of the transaction, the order number and the action logs are generated automatically in the e-shop;
57.4. payment data (date and time of the transaction, payment confirmation, account number used for payment and the amount paid) obtained from the payment service provider (payment intermediary);
57.5. the data of the buyer (full name and other personal data available in the identity document) referred to in subparagraph 36.1 of the Regulations, obtained from the buyer upon collection of the items at the Bank of Lithuania cash offices. The date and time of the transaction are generated automatically in the e-shop;
57.6. the data of the buyer’s representative (full name and other personal data available in the identity document, the represented person, other personal data available in the power of attorney) referred to in subparagraph 36.2 or 36.3 hereof, obtained from the buyer’s representative upon collection of the items at the Bank of Lithuania cash offices;
57.7. the delivery details (the location address, contact phone and email indicated by the buyer) obtained from the buyer at the time of placing the order;
57.8. contact details (email) obtained from the person giving their consent to process personal data for marketing purposes (by subscribing to newsletters);
57.9. the buyer’s personal data contained in the claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of items (full name, purchase details, contact details, signature, etc.) (except for the personal data specified in subparagraph 57.11 of the Regulations), obtained from the buyer (the buyer’s representative) when submitting these documents to the Bank of Lithuania;
57.10. personal data of the buyer’s representative contained in the claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of items (full name, a represented person, other personal data of the power of attorney, signature, etc.), obtained from the buyer’s representative when submitting these documents to the Bank of Lithuania;
57.11. the contact details (phone and email) of the person submitting a general enquiry regarding the purchase of items at the time of submitting the enquiry;
57.12. the data of the buyer (natural person) specified in Annex 3 to the Regulations (full name, personal identification number, for a foreigner – date of birth (if available, personal identification number or other unique sequence of symbols assigned to this person to identify the person, number and validity period of the residence permit in the Republic of Lithuania, the place and date of issue), nationality (in the case of a stateless person, the state which issued the identity document), name and number of the identity document containing a person’s photograph, full name, photograph, date of issue, date of expiry, the state which issued the document, other personal data contained in a copy of the identity document, phone, email, source of property and funds related to the purchase and the information contained in the documents confirming these data, signature) received from the buyer after the buyer has submitted a completed Annex 3 to the Regulations, data contained in the documents confirming the source of property and funds related to the purchase (e.g. data relating to the buyer’s employment, salary, transactions, service contracts, inheritance, dividends, loans, gifts, divorce agreements to the extent that they would confirm the source of the property and funds relating to the purchase, financial statements, submitted income or asset declarations, etc.) obtained from the buyer, as well as the buyer’s data (e.g. publicly available information on the sale of property, remuneration received for performing important public functions, etc.) obtained during the verification of publicly available information;
57.13. the data of the buyer’s (legal person’s) representative, manager and natural persons who are the owners of the buyer or who directly control the buyer by holding or controlling 25 per cent or more of the shares or voting rights referred to in Annex 4 to the Regulations (the representative’s full name, personal identification number, for a foreigner – date of birth (if any, personal identification number or other unique sequence of symbols assigned to the person to identify them, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (in the case of a stateless person, the state which issued the identity document), signature; the full name and personal identification number of the manager, date of birth for a foreigner (if any, personal identification number or other unique sequence of symbols assigned to the person to identify them, number and period of validity of the residence permit in the Republic of Lithuania, place and date of issue), nationality (in the case of a stateless person, the state which issued the identity document); the full name, personal identification number, address and nationality (in the case of a stateless person, the country which issued the identity document) of the natural persons who are the owners of the buyer or who directly control the buyer by holding or controlling 25 per cent or more of the shares or voting rights, the proportion of shares or voting rights controlled (%), received from the buyer’s (legal person’s) representative, upon submission of a completed Annex 4 to the Regulations, in documents confirming the source of the property and funds related to the purchase (e.g. the data contained in the documents (e.g. completed transactions, service contracts, sale and purchase agreements, financial reporting documents, etc.) obtained from the buyer’s (legal person’s) representative and the data (e.g. information on the sale of property, remuneration received for important public functions, etc.) obtained by checking publicly available information.
58. The Bank of Lithuania shall process personal data for the following purposes:
58.1. to protect the public interest and provide persons with equal conditions to access the services of the Bank of Lithuania (the buyer’s identifier code, full name, personal identification number (where it is not available – the date of birth or other unique sequence of symbols assigned by the state to identify the person), phone, email, address of residence, delivery address, the description, quantity and value of items, the amount paid, date and time of the transaction, order number, and action logs; the full name of the buyer’s (legal person) representative, the represented legal person, action logs);
58.2. to conclude and implement agreements for purchase and sale of numismatic items or take action prior to the conclusion of such agreements (the buyer’s identifier code, full name, personal identification number (where it is not available – the date of birth or other unique sequence of symbols assigned by the state to identify the person), phone, email, address of residence, delivery address, the description and quantity of items, payment confirmation, account number used for payment, the value of items, amount paid, delivery and insurance costs paid, date and time of the transaction, the order number, action logs, personal data contained in claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of the items (with the exception of the ones referred to in subparagraph 58.7 of the Regulations); the full name of the buyer’s representative, the person represented, the personal data contained in the power of attorney, the date of the transaction, action logs, personal data contained in claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of items);
58.3. to identify the customer of the Bank of Lithuania and its representative – the full name, personal identification number, the date of birth, phone, email of the buyer registering in the e-shop or accessing it via the administrative and public e-services portal E-Government Gateway; the full name of the representative of the buyer (legal person) registering in the e-shop or accessing it via the administrative and public e-services portal E-Government Gateway, the represented legal entity; the full name, phone and email of the buyer registering in the e-shop not via the administrative and public e-services portal E-Government Gateway; the data of the buyer or its representative collecting the items at the Bank of Lithuania cash offices, available in the identity document with a photograph and a signature (unless the identity document does not require the signature);
58.4. to ensure proper storage of documents and other information on trade in numismatic items, their authenticity and integrity of their content (the buyer’ full name, email, address of residence, description and quantity of the items, account number used for payment, amount paid, date and time of the transaction, order number, action logs, personal data contained in the claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of items (except for the ones specified in subparagraph 55.7 of the Regulations); the full name of the buyer’s representative, the represented person, personal data contained in the claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of items, personal data contained in the power of attorney; the email of another person subscribing the newsletters; the full name, phone number and email address of the person submitting the question of a general nature related to the purchase of items);
58.5. for marketing purposes (emails of the buyer, other persons who have consented to the processing of personal data for marketing purposes (by subscribing to newsletters), and action logs);
58.6. to ensure the quality of the services provided and to preserve information on the implementation of the concluded contracts, with a view to ascertaining the Bank of Lithuania’s legitimate interests to provide services that meet the needs of the customers of the Bank of Lithuania and to have evidence and effective remedies in case of judicial disputes or claims (all the data referred to in subparagraphs 58.1–58.5 and 58.7 of the Regulations, with the exception of the data contained in the identity document provided at the Bank of Lithuania cash offices at the time of collecting the items);
58.7. to inform the data subject on matters relevant to them in relation to the acquisition of numismatic items (phone and email of the person who has submitted a general enquiry in relation to the purchase of items);
58.8. to prevent money laundering:
58.8.1. full name, personal identification number, for a foreigner – date of birth (if available, personal identification number or other unique sequence of symbols assigned to identify this person, number and validity date of the residence permit in the Republic of Lithuania), nationality (in the case of a stateless person, the state which issued the identity document), name and number of the identity document containing a person’s photograph, full name, photograph, date of issue, expiry date, the state which issued the document, other personal data contained in a copy of the identity document, phone, email, source of property and funds related to the purchase and the information contained in the documents confirming these data, signature, data contained in the documents confirming the source of the property and funds related to the purchase (e.g. data relating to the buyer’s employment, salary, transactions, service contracts, inheritance, dividends, loans, gifts, divorce agreements to the extent that they would confirm the source of the property and funds relating to the purchase, financial statements, submitted income or asset declarations, etc.), as well as other publicly available information (e.g. information on the sale of property, remuneration received for performing important public functions, etc.);
58.8.2. full name and personal identification number of the buyer’s (legal person’s) representative, for a foreigner – date of birth (if any, personal identification number or other unique sequence of symbols assigned to the person to identify them, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (in the case of a stateless person, the state which issued the identity document), signature; the full name and personal identification number of the manager, date of birth for a foreigner (if any, personal identification number or other unique sequence of symbols assigned to the person to identify them, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (in the case of a stateless person, the state which issued the identity document); the full name, personal identification number, address and nationality (in case of a stateless person, the country which issued the identity document) of the natural persons who are the owners of the buyer or who directly control the buyer by holding or controlling 25 per cent or more of shares or voting rights, the proportion (%) of shares or voting rights held, the data contained in the documents confirming the source of the property and funds related to the purchase (e.g. completed transactions, service contracts, sale and purchase agreements, financial statements, etc.), as well as other publicly available information (e.g. information on the sale of property, remuneration received for performing important public functions, etc.).
59. The processing of personal data shall be carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – Regulation (EU) 2016/679), namely Article 6(1)(a) (for the purposes set out in subparagraph 58.5 of the Regulations), Article 6(1)(b) (for the purposes set out in subparagraph 58.2 of the Regulations) and Article 6(1)(c), as well as Articles 2.4(3) and 2.74(3) of the Civil Code of the Republic of Lithuania, Articles 78 and 80 of the Republic of Lithuania Law on Value Added Tax, Articles 9 and 13 of the Republic of Lithuania Law on Accounting, Articles 12 and 13 of the Republic of Lithuania Law on Documents and Archives, subparagraphs 5.21, 5.30, 5.40 and 10.15 of the General Index of Time Periods Required for Record-Keeping approved by Order No V-100 of the Chief Archivist of Lithuania of 9 March 2011 approving the General Index of Time Periods Required for Record-Keeping (for the purposes set out in subparagraphs 58.2 and 58.4 of the Regulations), Article 6(1)(c) of Regulation (EU) 2016/679 and Article 8(1) of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing (for the purpose set out in paragraph 58.8), Article 6 (Article 6(1)(e) of Regulation (EU) 2016/679 (for the purposes set out in subparagraphs 58.1, 58.3 and 58.7 of the Regulations), Article 6(1)(f) of that Regulation (for the purpose set out in subparagraph 58.6 of the Regulations) and Article 7(1) of that Regulation (for the purpose set out in subparagraph 58.4 of the Regulations), the Republic of Lithuania Law on Legal Protection of Personal Data, and other legal acts regulating the processing of personal data.
60. The personal data controller is the Bank of Lithuania, located at: Gedimino pr. 6, Vilnius; the Data Protection Officer’s email: [email protected].
61. Personal data shall be stored at the Bank of Lithuania from the date of submission of the data, plus 730 days from either of the following actions: the buyer’s last login to the e-shop or the date of purchase of items at the Bank of Lithuania cash offices, whichever is later, with the exception of the following personal data:
61.1. the data contained in the power of attorney provided for the purpose referred to in subparagraph 58.2 of the Regulations upon collection of the items at the Bank of Lithuania cash offices, which are accessed but not recorded or stored;
61.2. the buyer’s data provided for the purposes of subparagraph 58.3 of the Regulations upon collection of the items at the Bank of Lithuania cash offices, in particular the data of the buyer collecting the purchased items at the Bank of Lithuania cash offices, or the data of the buyer’s representative contained in the identity document, which are accessed but not recorded or stored;
61.3. For the purposes referred to in subparagraph 58.4 of the Regulations:
61.3.1. validation data relating to an economic transaction or event, and the personal data contained in the power of attorney are stored for ten years from the validation date of the economic transaction or event in the accounting documents;
61.3.2. consents to process personal data for marketing purposes and their withdrawal are stored for two years from the date of consent or until the data subject has withdrawn the consent (withdrawals are stored from the date of withdrawing the consent), plus for another two years from the date of withdrawal;
61.3.3. personal data contained in the claims and other correspondence between the Bank of Lithuania and the buyer regarding the purchase of items (except for the personal data referred to in subparagraph 58.7 of the Regulations), personal data contained in the power of attorney are stored from the date of their submission, plus for another five years from the date on which the reply is provided to the buyer;
61.3.4. phone and email of the person who has submitted a general enquiry about the purchase of items, from the moment the data are provided, plus another year from the date of the reply to the person;
61.4. for the purposes referred to in subparagraph 58.5 of the Regulations, from the moment of giving consent to the processing of personal data until the moment of its withdrawal;
61.5. for the purposes referred to in subparagraph 58.6 of the Regulations, for the retention periods of relevant data set out in subparagraphs 61.3, 61.4 and 61.6 of the Regulations;
61.6. for the purposes of subparagraph 58.7 of the Regulations, from the time the data are submitted, plus another year from the date of the reply to the person;
61.7. for the purpose referred to in subparagraph 58.8 of the Regulations, for 8 years from the date of the suspicious monetary operation.
62. The Bank of Lithuania may process the personal data referred to in paragraph 57 of the Regulations and other personal data provided in the documents submitted to the Bank of Lithuania, but only for the purposes of paragraph 58 of the Regulations and to the extent necessary for the legitimate conduct of business, compliance with the requirements of legal acts, and defence against claims and actions.
63. The Bank of Lithuania shall provide (disclose) customer data to third parties: payment service providers (payment intermediaries), and delivery service providers (postal couriers). The Bank of Lithuania shall disclose customer data to persons who cooperate with the Bank of Lithuania in the administration of the e-shop (data processors), as well as to the service providers of the Bank of Lithuania who process the personal data of buyers and provide customer identification services under the agreements with the Bank of Lithuania. The Bank of Lithuania may also transfer (disclose) the personal data processed in accordance with these Regulations to the FCIS pursuant to Article 8(1) of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing, as well as to any other persons who are entitled to access such data in accordance with the legal acts of the Republic of Lithuania.
64. The data subject shall be entitled to about their personal data processed by the Bank of Lithuania. Pursuant to Article 24(4) of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing, the Bank of Lithuania shall not provide the data subject with any information on their personal data submitted to the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania on the basis of that Law. The Bank of Lithuania shall also not provide the data subject with information on the processing of their personal data if so indicated in legal acts of the European Union or the Republic of Lithuania.
65. A data subject who has submitted a request to the Bank of Lithuania shall have the right, under the conditions established by legislation, to access their personal data processed by the Bank of Lithuania, to request a copy of the processed personal data, to request rectification or erasure of their personal data or restriction of their processing, as well as the right to portability of personal data and the right to object to the processing of personal data. In addition, the buyer shall be entitled to check their personal data and information about their transactions with the items.
66. To exercise their rights, the data subject shall apply to the Bank of Lithuania in accordance with the procedure set out in the Description of the Procedure for Exercising Data Subjects’ Rights at the Bank of Lithuania approved by Resolution No 03-86 of the Board of the Bank of Lithuania of 24 May 2018 approving the description of the procedure for exercising data subjects’ rights at the Bank of Lithuania.
67. For more information on the procedure and deadlines for submitting and examining applications, a data subject may turn to the website of the Bank of Lithuania at https://www.lb.lt/en/procedure-for-filing-the-application.
68. The data subject may file a complaint concerning the lawfulness of personal data processing with the State Data Protection Inspectorate (the contact details are published on its website at www.vdai.lrv.lt).
69. For more information on personal data processed by the Bank of Lithuania and the exercising of data subjects’ rights, the data subject may turn to the website of the Bank of Lithuania at https://www.lb.lt/en/personal-data-protection.

CHAPTER VIII
SETTLEMENT OF DISPUTES

70. All disputes arising between a buyer and the Bank of Lithuania regarding the observance of the Regulations shall be settled by negotiation. In the event of a failure to reach an agreement, any disputes shall be settled according to the procedure established by laws of the Republic of Lithuania.
71. The buyer who wishes to file a claim or resolve a problem shall apply to the Bank of Lithuania in writing. Possible ways for filing a claim or written application:
71.1. by email at [email protected];
71.2. via eDelivery e-Box, at 188607684;
71.3. by post to the address: Totorių g. 4, LT-01121 Vilnius;
71.4. by putting it into the Bank of Lithuania correspondence boxes at the address: Totorių g. 4, Vilnius, on weekdays from 8:00 to 17:00;
71.5. upon direct arrival at the Bank of Lithuania at the address: Totorių g. 4, Vilnius.
72. The buyer may apply to the State Consumer Rights Protection Authority regarding out-of-court settlement of consumer disputes (Vilniaus g. 25, LT-01402 Vilnius, email: [email protected], phone: +370 5 262 6751, website: www.vvtat.lt) or fill out a request form available on the Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr/.

CHAPTER IX
FINAL PROVISIONS

73. The provisions of the Regulations for the Sale of Numismatic Items of the Bank of Lithuania shall be applicable to other issues related to the sale of items on the e-shop not discussed in the Regulations.

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Annex 1
to the Regulations for the Operation of the Electronic Shop of the Bank of Lithuania

INFORMATION ON WITHDRAWAL FROM THE DISTANCE AGREEMENT

Right of withdrawal from the agreement

1. You have the right to withdraw from the agreement within 14 calendar days without specifying the reason, and to return to the Bank of Lithuania the numismatic or other items purchased from the electronic shop of the Bank of Lithuania at https://monetos.lb.lt/en/.
2. The period of withdrawal from the agreement will expire after 14 calendar days from the date:
1.1. of receiving the ordered item;
1.2. of receiving the last item, if you ordered more than one item in one order and the items are delivered separately.
2. In order to exercise the right of withdrawal from the agreement, you have to inform the Bank of Lithuania of your decision to withdraw from the agreement by submitting a filled in form for withdrawal from the distance agreement (Annex 2 to the Regulations) by email at [email protected] or at the Bank of Lithuania cash offices: in Vilnius, Žirmūnų g. 151, or in Kaunas, Maironio g. 25.
3. To comply with the withdrawal period referred to in paragraph 1, it is sufficient to notify the Bank of Lithuania in accordance with paragraph 3 that you exercise your right of withdrawal from this agreement prior to the expiry of the withdrawal period.
4. The Bank of Lithuania will immediately send you an email confirmation that they have received your withdrawal from the agreement, if you submit a filled in form for withdrawal from the distance agreement at [email protected].
5. You must immediately, and in any event no later than within 14 calendar days from the date of your notification of the decision to withdraw from the purchase and sale agreement on numismatic and other items, send the items to the following address: Totorių g. 4, LT-01121 Vilnius, or to provide them at the Bank of Lithuania cash offices: in Vilnius, Žirmūnų g. 151, or Kaunas, Maironio g. 25.
6. The deadline is complied with if you have sent the items before the expiry of the time limit of 14 calendar days.
7. You will pay the costs of return of the items.
8. If you withdraw from the purchase and sale agreement on numismatic and other items, the Bank of Lithuania will immediately, but in any event no later than within 14 calendar days from the date of receipt of the items, return the money received from you, including the delivery and insurance costs you paid when purchasing the item.
9. When returning the items, you shall fulfil the following conditions:
9.1. the item must be in its proper original packaging;
9.2. the item must not be damaged by the buyer and must be in pristine condition (this subparagraph is not applicable if the returned items are faulty);
9.3. the item must be of the same composition as it was received;
9.4. the purchasing documents must be provided.
10. The Bank of Lithuania shall have the right not to accept the returned items where the buyer fails to fulfil the conditions for the return of items laid down in paragraph 10.

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Annex 2 to the Regulations for the Operation of the Electronic Shop of the Bank of Lithuania - Form for withdrawal from the distance agreement.
Annex 3 to the Regulations for the Operation of the Electronic Shop of the Bank of Lithuania - Questionnaire form for natural persons.
Annex 4 to the Regulations for the Operation of the Electronic Shop of the Bank of Lithuania - Questionnaire form for legal persons.